Divisional Director of Experience and Memory Care

At Experience Senior Living, we believe exceptional resident experience and purposeful engagement are at the heart of holistic wellness. The Divisional Director of Experience and Memory Care is a visionary leader responsible for driving strategy, operational excellence, team member engagement and person-centered programming across all communities. This position oversees both Resident Experience teams and Memory Care Directors (MCDs), fostering integrated, regulatory-compliant, and outcomes-driven programming that enhances the quality of life for all residents—especially those living with cognitive change.

This leader will serve as a key collaborator across Wellness, Culinary, Sales, and Operations teams to ensure a seamless, enriching, and supportive experience for residents, families and team members.

Core Responsibilities

Strategic and Operational Leadership

·         Lead and support Resident Experience and Memory Care Directors across multiple communities to implement consistent, high-quality engagement and care practices.

·         Establish divisional goals, policies, and performance standards in alignment with ESL’s mission and brand standards.

·         Drive innovation through technology, collaborative partnerships, engagement strategies, personalized programming, and resident lifestyle offerings that meet evolving organizational needs and expectations.

·         Partner with Executive Directors and Operations Team to evaluate community programs, vendor partners including entertainers, volunteers, religious professionals and community outreach opportunities.

Resident Experience & Life Enrichment

·         Oversee development and implementation of robust engagement calendars, inclusive of holistic cognitive, physical, emotional, social, and spiritual wellness domains.

·         Promote system and platforms optimization for scheduling, publishing, and tracking resident participation.

·         Establish and manage Transportation program to support resident medical and recreational needs.

·         Develop meaningful group and one-on-one activities tailored to residents’ personal interests, background, and abilities.

·         Support strategic partnerships for onsite and community-wide events, entertainment, and volunteer programs.

Memory Care Leadership

·         Serve as a thought leader and support resource for MCDs in creating safe, dignified, and therapeutic environments for residents living with dementia.

·         Lead best-practice implementation for daily routines, staffing structures, behavior support, environmental design, and programming tailored to memory support.

·         Conduct neighborhood audits, support with regulatory preparedness, and ensure compliance with state-specific dementia care guidelines.

Team Development and Coaching

·         Recruit, onboard, and coach leaders in Resident Experience and Memory Care roles to foster high-performing, compassionate teams.

·         Responsible for staffing and labor management of experience and memory care partners.

·         Provide ongoing education and mentorship on topics including dementia care, engagement science, therapeutic programming, regulatory expectations, and systems proficiency.

·         Conduct performance evaluations, succession planning, and team development initiatives.

Systems, Compliance, and Interdepartmental Integration

·         Maintain and ensure team proficiency in key operational platforms: PCC, Sherpa, UKG, Go Icon, OnShift, SharePoint, and eMenu.

·         Collaborate with Culinary and Housekeeping teams to ensure resident care plans and environmental standards align with safety, dietary, and personal preferences.

·         Partner with Sales and Marketing to integrate programming and memory care positioning into tours and community storytelling.

Family & Community Engagement

·         Design and facilitate family education programs on dementia care and meaningful connection.

·         Support community integration of intergenerational programs, spiritual care, and volunteer services that enhance resident and family experience.

·         Serve as an escalation point and advocate for family needs and expectations across the division.

Qualifications

·         Bachelor’s degree required; Master’s degree in Human Services, Gerontology, or related field preferred.

·         Minimum 5 years’ leadership experience in senior living, preferably in both Memory Care and Resident Engagement.

·         Deep understanding of regulatory requirements across states, cognitive aging and dementia care.

·         Proven ability to build and lead cross-functional teams in a multi-site environment.

·         Excellent interpersonal, written, and verbal communication skills.

·         Proficient in Microsoft Office and senior living platforms (PCC, LifeLoop, Sherpa, etc.).

·         Valid driver’s license and ability to travel regionally as needed.

Performance Expectations

·         Demonstrate visionary leadership with the ability to inspire and influence across disciplines.

·         Deliver measurable outcomes in resident satisfaction, engagement participation, team development, and quality standards.

·         Build a culture of creativity, compassion, inclusion, and operational excellence.

·         Represent ESL values in all interactions—with team members, residents, families, and external partners.

·         Maintain flexibility to support communities during weekends, evenings, and emergent needs.

We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.

Compensation: $90k-$100k