Location: DIY Jeeps Tours & Avis Rental Car, Skagway, Alaska
Position Type: Seasonal
Position Overview:
At DIY Jeep Tours and Avis Rental Car in Skagway, Alaska, our Tour Attendants are the first point of contact for customers, setting the tone for their experience with us. As a Counter Attendant, you’ll welcome guests with a friendly and professional demeanor, assist with reservations, and ensure each customer receives excellent service. Your responsibilities will include managing check-ins, taking customer requests, accepting payments, and helping guests with any needs or questions they may have during their visit. This role requires a positive attitude, attention to detail, and the ability to thrive in a fast-paced environment.
Job Responsibilities
Customer Service Excellence
Greet each customer with a warm, friendly, and welcoming attitude. Ensure that all visitors feel comfortable and well-cared-for from the moment they arrive until they depart.
Check-In & Reservations
Efficiently check-in customers for their Jeep tours or car rentals, providing all necessary instructions and ensuring they have all the information needed for a smooth experience. Upon return, assist with check-in process for all vehicles and review tour feedback with customers.
Communication & Problem Solving
Listen carefully to customer requests to ensure accuracy when processing orders.
Address any issues or questions with professionalism and a solutions-focused approach, demonstrating strong problem-solving abilities.
Payment Processing & Transactions
Accurately process payments for tours, vehicle rentals, and other services.
Handle cash, credit cards, and receipts efficiently, ensuring all transactions are completed with care and precision.
Team Collaboration
- Work closely with other team members to ensure seamless operations.
- Assist in various tasks as needed, always maintaining a positive and cooperative attitude to promote a productive, enjoyable work environment.
Maintain Cleanliness & Organization
- Ensure the counter area is clean, organized, and well-stocked at all times.
- Follow cleaning checklists and assist with cleaning and routine maintenance checks on vehicles
Customer Engagement:
Create a positive, memorable experience for each customer by providing excellent service and going the extra mile to meet their needs.
Strive to enhance customer satisfaction, encouraging repeat business and positive reviews.
Physical Requirements
Ability to stand, walk, and move for extended periods.
Regularly lift and carry 25 pounds.
Lift and carry up to 50 pounds as needed.
Perform repetitive tasks with precision and attention to detail.
Ability to work in varying environments (e.g., outdoor, warehouse, office).
Ability to stand and remain on your feet for extended periods in a dynamic and fast-paced setting, while responding to the needs of groups and individual customers
Skills and Experience
Ability to work independently and in a team environment.
Strong organizational and multitasking skills.
Customer service or client-facing experience is a plus.
Leadership and project management experience, if applicable.
Work Ethic and Teamwork Standards
Reliable, punctual, and dedicated to task completion.
Willingness to collaborate and support team objectives.
Open to feedback and continuous improvement.
Displays a proactive and positive attitude.
Ability to meet deadlines consistently under minimal supervision.
Appearance Standards
Professional attire appropriate to company standards and role requirements.
Maintains personal hygiene and cleanliness.
Adheres to uniform or dress code guidelines.
Presents a clean and polished appearance when interacting with clients and customers.
Adherence to Company Policies
Complies with all company policies and procedures.
Attends required training and meetings.
Follows safety protocols and workplace guidelines.
Reports violations or concerns to supervisors promptly.
Benefits and Perks
Competitive salary and performance-based incentives.
End of season bonus
Employee discounts
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