DME Assistant

Description

WHO WE ARE

The Jordan-Young Institute, an Aligned Orthopedic Partners Company, is a prominent multi-subspecialty orthopedic and spine private practice in Virginia Beach, Virginia seeking a full-time DME Assistant. Our patient satisfaction rating is outstanding and continuously monitored. We strive to hire people who are committed to doing their best. We’ve built a team that others can be proud to be a part of and this is how we consistently maintain high employee morale and due to our continuous growth.

WHAT YOU WILL DO

• Greet patients in a prompt, courteous, and professional manner
• Perform the sizing, fitting, patient education, and distribution of DME items in accordance with physician orders.
• Educates the patient on the proper care and usage of the DME items.
• Responsible for the completion and communication of patient agreement forms
• Responsible for the completion, communication, and collection of patient financial obligation
• Maintain compliant and comprehensive documentation for all DME distributed
• Responsible for DME inventory management including tracking, ordering, stocking, and organization
• Communicate suggestions for DME product, operational efficiency, and patient experience improvements to the DME Coordinator
• Performs functions required for prior authorization, eligibility, and verification of DME products
• Responsible for directing and monitoring the operations of Durable Medical Supplies (DME) so that the goals of the company are consistently and successfully achieved. Ensuring the effective performance of the company

QUALIFICATIONS

• Understanding of DME equipment: type, sizing, and purpose
• General understanding of anatomy, pathology, and biomechanics
• Patient Experience Focused
• Skilled Multi-tasker
• Experience in a clinical setting, with at least 1 year of employment experience as a DME Assistant.
• Dedication to patient satisfaction and teamwork with excellent public relations and customer service skills. Demonstrates a positive attitude and professional demeanor.
• Is dependable and flexible; takes initiative and follows through.
• Excellent problem-solving skills, with knowledge of anatomy and medical terminology, and basic insurance knowledge.
• EMR experience required, preferably Epic.

Physical Demands:

• Frequent bending, stooping, carrying lifting up to 20 lbs.
• Use of computer – keyboard, telephone, scanner, copier

Education:

• High school or equivalent (Required)
• Degree or College course work in Kinesiology preferred

WHAT WE OFFER

We strive to enrich the lives of our team and offer a variety of health and wellness benefits including medical and dental benefits, employer-paid short-term and long-term disability coverage, a matching 401K program, generous paid time off, and an environment that celebrates continuous learning and development. 

EQUAL OPPORTUNITY EMPLOYER

The Jordan Young Institute, an Aligned Orthopedic Partners Company, is an equal-opportunity employer. We promote diversity of thought, culture, and background. We celebrate what makes us different and are committed to building a team that represents a variety of experiences. All employment is decided on the basis of qualifications, merit, and business need.