DME Coordinator

JOB SUMMARY

The DME Coordinator is responsible for the inventory and management of all durable medical equipment (DME) for Vail, Edwards and Frisco office locations and ensuring that all patients are provided and fit for products. Accurately bills out to insurance under the guidance of the Breg Vision Impact Software system.

This is a full-time, hourly position with a Monday through Friday schedule from 8:30 to 5p. This position offers medical, dental, and vision benefits, an extensive PTO program, birthday time off, 401K, CME funds, and a monthly bonus opportunity. 

THE DETAILS OF THE JOB

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for the inventory, ordering, and stocking of all durable medical equipment across three office locations; Edwards, Vail, and Frisco. 
• Provide fitting, patient education on application, use, care, and expected outcome for products as indicated by the physician instructions and manufacturer recommendations.
• Coordinating patient tech visits for all DME products 
• Responsible for understanding benefits and insurance requirements for durable medical equipment issuance and implementing proper protocols to communicate with patients and documentation in the EMR 
• Responsible for understanding of the Breg Vision Impact Software.
• Educates patients on their out of pocket and financial responsibilities for all durable medical equipment prescribed by the providers, based on information provided by the Breg Vision Impact Software.
• Communicates with the billing department to ensure that billing is consistent and to note any changes seen in insurance company requirements.
• Actively promote and foster excellent relations inter-departmentally and with external case managers, payers, suppliers, physician clinical staff and surgery personnel.
• Ensure that all clinical staff are educated on expectations and work flows for durable medical equipment issuance.
• Document all treatments in EMR system. Ensure that clinical teams are appropriately documenting all necessary items for insurance requirements.
• Act as liaison to Breg local, state, and regional representatives.
• Maintains relationships with vendors 
• Communicates feedback and efficiency of protocol with leadership and physicians. 
• Identifies and resolves patient and customer service issues or concerns. 
• Assists in clinical coverage, as needed. 
• Use proper infection control procedures adopted by affiliated Surgery Centers and hospitals.
• Meet the Company’s expectations as described in the VSON Policies and Practices.
• Maintain confidentiality of Personal Identifiable Information (PII) in accordance with company Policies and State and Federal laws, including OSHA and HIPAA regulations. 
• Perform job in accordance with all company safety practices.
• Other duties as assigned.

WHAT IT TAKES TO DO THE JOB

KNOWLEDGE, SKILLS AND ABILITIES

• Skilled understanding of surgical procedures, orthopaedic recovery/rehabilitation procedures, and emergency procedures
• Ability to provide comprehensive, clear documentation in the EMR regarding patient progress and history.
• Must demonstrate excellent interpersonal skills, building rapport, trust, confidence, and goodwill with potential and assigned patients; Must proactively and effectively communicate with office team and surgeon.
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Ability to use deductive reasoning to apply general rules to specific problems to produce answers that make sense, as well as inductive reasoning to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Ability to keep detailed reports, and use information technology including email, web navigation, Microsoft Suite programs, clinic information systems, e.g. scheduling software. 
• Ability to communicate with different audiences in a simple, clear and concise manner.
• Ability to work under pressure and with strict deadlines.
• Ability to identify when confidentiality, discretion and judgment are needed, and exhibit these traits appropriately.

EDUCATION, EXPERIENCE AND CERTIFICATES

• Previous experience with durable medical equipment preferred.
• Experience working with insurance companies, same/similar, prior authorizations, and reasonable lifeline, preferred.
• Bachelor’s degree in Athletic Training, Kinesiology, or similar, preferred.
• BOC Certified Athletic Trainer (ATC), preferred.
• BLS Certification, required.