DME Services Specialist

Description

Summary

The DME Services Specialist is the key focal point for the proper fitting and education of orthopedic durable medical equipment for patients. Position supports DME Services Coordinator as necessary.

Responsibilities

• Vend and provide education to patients on the application, use, care, and expected outcome for orthopedic durable medical equipment (DME) products as indicated by the physician instructions and manufacturer recommendations.
• Educate patients on insurance plans and provisions, financial responsibility, and collection of patient portion.
• Ensure that all necessary documentation is obtained as it relates to payer requirements, and standard operating procedures.
• Perform patient/customer scheduling, education, order processing, delivery, and courtesy call back.
• Comply with all elements of HIPAA, Medicare, Medicaid, and other required programs.
• Procurement and insurance processing of durable medical equipment.

Requirements

• Certified Athletic Trainer (pending certification ok) or Certified Orthotic Fitter - preferred but not required. 
• Experience working in a DME providers office, physicians office, rehab clinic, hospital, or insurance company in a similar role - preferred but not required.
• Basic mathematical skills.
• Proficiency with business and communication software including MS Office (Word, Excel, PowerPoint, and other related programs) and general business equipment (facsimile, copier, printer, etc.).
• Demonstrate a working knowledge of ICD-10, CPT, and HCPCS codes, HIPPA laws, medical terminology and anatomy.
• Excellent organizational and communication skills (verbal and written)
• Knowledge of DME accreditation is a plus.
• Working knowledge of distribution, inventory control and purchasing systems
• Ability to do medium lifting according to DOL guidelines.
• Ability to perform job functions at multiple sites requiring automotive transportation.
• Self-direction essential.
• This position will report to the DME Service Center Coordinator.

Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week):  medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.