DMH Case Manager

About Upward Bound House (UBH)

Upward Bound House is dedicated to ending family homelessness in Los Angeles. With over 30 years of experience, we provide a continuum of housing and support services that help families and young parents transition from crisis to stability. As we launch our new DMH-funded interim housing program, we’re seeking passionate, experienced professionals to join our growing team.

Position Summary:

The DMH Case Manager will deliver trauma-informed, client-centered case management to families and Transitional Age Youth (TAY) residing in a 24-hour interim housing facility. This role is crucial to helping clients stabilize, access vital services, and transition into permanent housing.

Key Responsibilities:

Case Management & Service Planning

• Conduct biopsychosocial assessments and develop individualized service plans (ISPs).
  
  


• Provide ongoing support, crisis intervention, and goal-oriented case management.
  
  


• Ensure timely and accurate DMH documentation, including treatment plans and progress notes, to maintain accurate records.
  
  

Service Coordination:

• Link families to community resources, healthcare, childcare, education, and mental health services.
  
  


• Coordinate transportation, referrals, and advocacy with external providers.
  
  

Housing Navigation:

• Support families with housing search, applications, and lease-up processes.
  
  


• Collaborate with housing authorities, landlords, and inspection services.
  
  


• Provide pre- and post-move support, as well as transition planning.
  
  

Crisis Response:

• Deliver on-site crisis intervention, safety assessments, and de-escalation.
  
  


• Partner with security and clinical teams to effectively manage emergencies.
  
  

Specialized Support:

• For TAY families: Offer age-appropriate services including vocational training, parenting support, and life skills development.
  
  


• For general families: Provide family strengthening resources, parenting support, and referrals to mental health and child welfare services.
  
  

Team Collaboration

• Participate in multidisciplinary meetings, case conferencing, and treatment planning.
  
  


• Work closely with clinical supervisors, program staff, and community partners to ensure effective collaboration and support.
  
  

Qualifications:

• Bachelor’s degree in Social Work, Psychology, or related field (Master’s preferred).
  
  


• 2+ years in homeless services, with at least 2 years in a lead or clinical setting.
  
  


• Deep knowledge of Trauma-Informed Care, Housing First, Motivational Interviewing, and Harm Reduction.
  
  


• Strong crisis response, documentation, and organizational skills.
  
  


• Proficient in HMIS and Microsoft Office.
  
  


• Bilingual (English/Spanish) strongly preferred.
  
  

Requirements:

• Valid CA Driver’s License, insurance, and reliable transportation.
  
  


• TB test, background clearance, and CPR/First Aid certification.
  
  


• Must qualify for UBH driver insurance.
  
  

Benefits:

• Competitive salary
  
  


• Health, dental, and vision insurance
  
  


• 401(k) retirement plan
  
  


• Paid time off and holidays
  
  


• Professional development opportunities

UBH is an Equal Opportunity Employer and strongly encourages people with lived experience, people of color, and bilingual candidates to apply.