DMV - Program Coordinator III - Ign Interlock

Agency

Dept of Transportation

Division

Division of Motor Vehicles

Job Classification Title

Program Coordinator III (NS)

Position Number

65021843

Grade

NC12

About Us

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

This is a repost. Previous applicants must reapply to be considered. The primary purpose of a Program Coordinator III within the Ignition Interlock Unit of the North Carolina Division of Motor Vehicles (NCDMV) is to oversee and manage the state's Ignition Interlock Program, ensuring compliance with legal requirements, oversight of ignition interlock vendors and service providers, and facilitating communication between participants, legal entities, and government agencies. This role is crucial for maintaining public safety and supporting individuals seeking to reinstate their driving privileges following alcohol-related offenses. Key Responsibilities include Program Oversight and Compliance, Vendor Oversight and Compliance, Participant Support and Communication, Data Management and Reporting, Policy Development and Implementation, Conduct Medical Accommodation hearings. Provide oversight and regulatory compliance monitoring of ignition interlock device vendors operating in North Carolina. This includes ensuring vendors adhere to state laws, administrative codes, and contractual obligations; reviewing performance metrics and service reports; investigating complaints; and coordinating with vendors to address compliance issues, service quality, and operational standards. Regularly participate in audits, vendor evaluations, and policy development to maintain the integrity and effectiveness of the ignition interlock program. The program area for this position includes one or more of the following: working knowledge of the Ignition Interlock Program and/or working knowledge of Chapter 20 Motor Vehicle Laws.

Knowledge Skills and Abilities/Management Preferences

Salary Grade and Salary Range:  NC12 – Salary Range $45,926.00 $80,369.00

Management prefers applicants with the following:

• Knowledge of administrative law, due process, and North Carolina motor vehicle laws, policies, and administrative codes.
• Demonstrated ability to interpret and apply legal standards and DMV regulations in quasi-judicial proceedings, ensuring fair and legally sound decisions.
• Experience participating in or conducting formal administrative hearings or legal proceedings
• Skilled in clearly and accurately communicating policies, procedures, and decisions using proper language, grammar, and spelling.
• Demonstrated ability  to convey complex information to a diverse clientele while maintaining professionalism, especially during contentious or sensitive interactions.
• Working knowledge of Microsoft Office applications, including Word and Excel, with experience supporting administrative functions and customer service processes.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree from an appropriately accredited institution and two (2) years of experience related to the area of assignment; or an equivalent combination of training and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Robin R Scott

Email:

[email protected]