Join Our Team as a Call Center Team Leader
We are currently seeking an experienced and motivated Call Center Team Leader to play a key role in our growing team. In this in-office position, you will work closely with leadership to oversee day-to-day call center operations, ensuring high performance and exceptional customer service.
You'll be part of a respected, family-owned HVAC company that values hard work, fosters a supportive team culture, and promotes a healthy work-life balance. We are proud to be a 7-time Carrier President’s Award winner and the 2023 North Georgia Dealer of the Year.
Location Requirement:
This is an on-site role based in Alpharetta, GA. Candidates must live within a commutable distance.
Key Responsibilities
- Lead, train, and coach call center staff to ensure outstanding customer service delivery.
- Monitor daily operations and identify areas for process and performance improvement.
- Set clear goals and KPIs for the team, and track performance to ensure targets are met.
- Create and implement call center policies and procedures to enhance efficiency.
- Prepare and deliver performance reports to upper management.
- Bring a proactive, results-driven approach to continuously elevate team performance.
Qualifications
- Prior leadership or supervisory experience in a call center is required.
- Home services industry experience is a strong plus.
- High school diploma or GED required; some college preferred.
- Familiarity with ServiceTitan or similar CRM software is preferred.
- Solid understanding of customer service KPIs and metrics.
- Proficiency in Microsoft Office Suite.
- Strong written, verbal, and interpersonal communication skills.
How to Apply - Applicants will NOT be condisered without completing this step!
To be considered, please text a short audio/video clip to (470) 667-1589, answering the following:
- What accomplishment are you most proud of in your career?
- Based on your experience, why do you believe you're a strong fit for this position?
We look forward to learning more about you!
The HVAC Pros at Gagne, Keeping Your House Comfortable for Years To Come!
Choosing the right HVAC contractors is a critical decision for every homeowner. The right contractor will provide exceptional HVAC solutions, keep your heating and cooling systems running smoothly, increase your energy efficiency, and ensure the safety of your family. That’s where we shine.
Gagne Heating & Air Conditioning is a professional HVAC company serving the residents in and around the Alpharetta, GA, area all year long. With decades of industry experience, we specialize in services for residential homes, businesses, multi-family housing, and new construction, and we offer a range of high-quality, energy-saving products.
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