Dock & Door Lead Technician

Description

Are you ready to work for a growing company with a great culture? We are looking for passionate, independent thinkers and doers who can help shape the culture of a growing company that is proud of its focus on family and quality customer service. Are you a change agent? Do you like helping others? Are you a problem solver? Do you want to fall in love with your job? If you answered "yes", then read on!   

Mission

We help people EXCEL!

Core Values

• Teamwork 
  •  Collaborating to achieve shared success. 
• Integrity 
  •  We uphold honesty and respect consistently. 
• Innovative 
  •  We adapt to meet evolving demands. 
• Quality 
  •  We deliver superior, lasting craftsmanship. 
• Accountable 
  •  We take ownership of actions and results. 
• Loyalty 
  •  We are committed to our mission, employees, and community. 

To identify the specific needs of existing and potential customers (internal and external) and provide solutions that ensure profitability through total customer satisfaction, as defined by the customer. A Dock Technician will install and service dock equipment at various customer locations. The majority of work is outside, and candidates need only apply if they are able to work in the various weather elements. Dock Technicians perform high-quality service repairs on all loading dock equipment, examples can be docking levelers (aka - "plates"), dock shelters, dock seals, dock bumpers, commercial doors, and more. Essential Functions Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Repair and service dock and doors.

• Experience maintaining either commercial doors or dock equipment

• Experience in welding is a plus.

• Basic electrical experience required, more advanced a plus

• Communicate with dispatcher to determine the work schedule

• Drive to the job site as assigned

• Have a valid driver's license and be insurable by the company

• May be required to work in a shop environment as needed

• Communicate with customer

• Order/obtain parts

• Repair equipment

• Complete paperwork

• Diagnose equipment problems and offer solutions to meet customer specifications

• Problem-solve technical problems and customer-relations issues

• Obtain estimates

• Represent Equipment Depot to the customers

• Maintain a professional image of self and vehicles

• Emphasize and practice safety with self and environmental protection

• Work in a manner that protects customers

• Communicate appropriate information to those who need to know on a timely basis

• Obtain equipment repair history

• Complete paperwork (fill out, obtain customer's signature, process internally)

• Provide sales leads

• Communicate "need to know" information within the company (i.e. mechanics, parts, sales, transportation)

• Uphold the Excel Services vision, mission, values and objectives

• Treat others as you would like to be treated

• Involve everyone in continuous improvement

• Understand our customers

• Be an Innovator

• Look for a change in the process

• Seek new ideas in products/services

• Ask for suggestions from customers and suppliers...then listen

• Take action to improve

• Maintain acceptable personal and work area standards for safety, appearance and

• equipment condition

• Wearing apparel and personal grooming; look professional

• Work area clean, orderly, litter-free

• Equipment and tools in good repair

• Practice common sense safety at all times

Qualifications Education/Experience: 

High school diploma or general education degree (GED)

48+ months related experience in maintaining either commercial doors or dock equipment and/or training; or equivalent combination of education and experience.

Welding or Electrical experience preferred. 

Ability to speak effectively before groups of customers or employees of an organization.

Certificates and Licenses: Must have a valid driver's license and be insurable through the company's commercial insurance.

WORK ENVIRONMENT Work environment varies from office to job site to industrial locations.

Requirements

• 5+ years relevant experience or equivalent training
• Basic mechanical skills and knowledge of D.C. and A.C. electricity
• Welding and cutting torch experience (preferred)
• Lift truck and scissor lift experience
• Experience working with hand tools, power tools, and electronic test equipment
• Maintain clean driving record
• High standard of integrity and professionalism with excellent customer service skills
• Ability to lift and move 75 pounds or more
• Ability to climb ladders
• Drug-free at all times

Benefits

• Competitive wages
• Paid overtime
• Paid holidays
• PTO
• Employer-paid Health insurance, dental insurance, and life insurance
• Tuition reimbursement
• 401K
• Company Team Bonus Incentive

Excel Services has been recognized as a leading design-build contractor with "multiple disciplines under one roof" serving commercial, industrial and institutional customers in the Greater Louisville / Southern Indiana market for several years now. The company has been identified as one of the fastest-growing businesses in the country by INC Magazine.