Overview:

This role is part of the final certification step in the mortgage document custody process. As a Document Custody Review Specialist, you will independently review mortgage documents for accuracy and completeness against investor guidelines (including Ginnie Mae requirements), ensuring loans meet strict documentation standards before final certification. This is an excellent entry‑level opportunity for candidates who enjoy detail‑oriented work, are self‑motivated, and want to build a long‑term career within M&T Bank. Prior document custody experience is not required – training is provided – and this team is known for developing talent and promoting from within.

What a Typical Day Looks Like:

• Spend the majority of your day independently reviewing mortgage documents against established investor and custodial guidelines

• Verify key data points such as borrower signatures, loan terms, mortgage amounts, dates, interest rates, payment schedules, and notarizations

• Determine whether documents are originals or copies and record findings in the document custody tracking system

• Accurately document any discrepancies or exceptions and route them for reporting or resolution

• Apply critical thinking when unique scenarios arise that require judgment beyond standard guidelines

• Maintain high productivity and accuracy while reviewing a steady volume of files (approximately 150 documents per day)

• Collaborate with and support other teams when urgent deadlines arise, helping the broader organization meet critical service‑level agreements

• Work in a structured, professional office environment

Key Responsibilities:

• Perform document review and data matching using the Document Custody tracking system

• Ensure documentation complies with agency and investor guidelines

• Identify, document, and escalate discrepancies or risk‑related issues as needed

• Maintain precise and timely system updates for tracking, reporting, and audit purposes

• Follow established procedures while demonstrating sound judgment when exceptions require interpretation

• Adhere to M&T Bank’s risk, regulatory, and internal control standards

• Support audits and regulatory requirements as applicable

• Promote a respectful, inclusive workplace that reflects the M&T Bank brand

• Complete other related duties as assigned

Physical Requirements:

• Able to lift 30 -50 pounds

• Able to climb on a ladder and/or stool and bend for filing

Education and Experience Required:

• Associate’s degree or two years of general work experience

Education and Experience Preferred:

• Comfort working with computers and internal systems

• Strong attention to detail and accuracy

• Ability to work independently, stay organized, and manage time effectively

• Willingness to ask questions and seek clarification when needed

• Data entry, document review, or quality control experience

• Office or customer service background

• Basic system or record review experience

• Clear written and verbal communication skills

Work Model/Office Location:

• This is a 100% onsite position requiring five days in office per week

• Eligible candidates must live within commuting distance to 693 Seneca Street, Buffalo, NY 14210

Scheduled Shift/Required Availability:

• Monday-Friday, 8:30am-5:00pm

Location: