Document Handling Specialist

Description

Make your next move your best move!

Why you’ll love working at DCM Services:

4 weeks of Paid Time off (PTO), monthly bonuses, holiday pay, 401k company match, company paid short-term and long-term disability insurance, and more!

Monday – Friday flexible schedule, free food, and a casual dress code (JEANS ARE OK EVERYDAY!)

What you’ll be a part of:

DCM Services provides specialized receivable solutions to our clients. Our culture is what sets us apart from other competitors in the industry. We’re committed to hiring a diverse workforce to contribute to driving our organization forward. Diversity drives creativity, new ideas, innovation and industry excellence. We also stress the importance of a healthy work-life balance. The well-being of our employees comes first.

Requirements

What you'll be doing:

• Liaison between internal staff and clients 
• Processes document requests received via FACS queue, email, phone or verbal from external and internal requestors 
• Follow Company, and client specific requirements when processing requests to ensure compliance 
• Follows up on document requests with clients 
• Processes documents when received including, updating system of record following compliance, Company, and client specific requirements 
• Preps documents for scanning and indexing to appropriate account(s) 
• Distributes documents to either internal or external requestor 
• Responsible for quality control process to ensure correct documents sent to correct party 
• Maintains spreadsheets with client contact and availability information 
• Updates Connect procedures as necessary 
• Understand and adhere to Company information, security and privacy responsibilities as detailed in the Information Resource Usage Policy, Staff Manual, and client-specific publications.

Skills/Education/Experience To Be Successful:

• High school diploma
• AA Degree preferred, and/or equivalent experience 
• Computer proficiency with Microsoft Office Suite (Word, Excel and Outlook) 
• Fast, accurate typing skills: using the touch typing system is a plus 
• Analytical and problem-solving skills 
• Excellent communication skills, both verbal and written 
• Strong attention to detail 
• Interpersonal skills