Document Routing Specialist

Join Our Team at Handi Medical!
We’re looking for a detail-oriented Routing Specialist to help ensure accurate and timely processing of insurance documentation for home medical supplies and equipment. If you thrive in a fast-paced environment, have strong organizational skills, and enjoy delivering exceptional customer service, this role is for you!

In-office, Full-time, Monday - Friday, 8:30am to 5pm, $20 / hour

What You’ll Do

• Review and route incoming documents to the correct customer account or location.


• Manage electronic medical record (EMR) work queues for timely documentation processing.


• Assist with process development and testing of new AI tools.


• Process new and returned standard written orders.


• Handle daily processing of unfulfilled subscriptions.


• Initiate welcome and follow-up calls, and respond to inbound customer inquiries.


• Maintain accurate customer data in our systems.


• Ensure compliance with company and regulatory standards.


• Act as an ambassador for Handi Medical’s mission and values.

What We’re Looking For

• High school diploma or equivalent.


• At least one year of related experience.


• Excellent communication and customer service skills.


• Strong organizational and time management abilities.


• Proficiency in Microsoft Office and general computer systems.


• Ability to work independently and meet deadlines.


• Professional demeanor and commitment to quality service.

Physical Requirements

• Ability to sit for prolonged periods and work on a computer.


• Must be able to lift up to 15 pounds occasionally.

Our Mission is to Enrich Lives with respect, integrity, compassion and excellence!

Benefits include but are not limited to:

• health


• dental


• vision


• 401K plus match


• incentive program


• life insurance


• paid time off


• paid holidays


• long-term disability


• short-term disability 


• free parking


• volunteer pay


• green initiatives

We are on the Green Line!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.