Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT.  Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences.  A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

The Documentation Management Specialist is a key contributor to the integrity and accuracy of mortgage servicing operations. This role is responsible for managing the full lifecycle of collateral documentation, including receipt, validation, tracking, imaging, and secure storage of original loan documents. The specialist ensures compliance with regulatory and investor requirements while supporting internal departments such as Customer Service and Loan Resolution. Additional responsibilities include processing physical and electronic mail, researching and resolving document discrepancies, and collaborating with external vendors, law firms, and investors to maintain accurate records and meet critical deadlines.

Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities include the following:

• Manage collateral documents' receipt, tracking, follow-up, and storage.

• Scan and process incoming mail and emails within 24 hours.

• Upload and index documents in digital systems.

• Identify and index incoming documents.

• Inventory and image collateral documents.

• Research issues related to collateral files and documents.

• Support peers and managers with collateral documents.

 Other duties may be assigned:

• Represent the organization in cross-functional relationships.

• Communicate with vendors, law firms, and third parties for document revisions.

• Build relationships with attorney firms, vendors, and investors.

• Research and resolve title chain issues.

• Monitor foreclosure and bankruptcy deadlines.

• Maintain detailed notes and status updates in records.

• Follow up with vendors and law firms for recorded images.

• Recommend and implement procedures for operational efficiency.

• Obtain signatures and submit documents for recording.

• Conduct post-closing legal/compliance reviews.

• Provide support to investors and agencies.

• Help identify and implement long-term projects and process improvements.

Education / Experience:

• Requires a high school diploma or general education degree (GED)

• Familiarity with Foreclosure, Bankruptcy, and other servicing areas

• 3-5 years mortgage servicing collateral and/or collateral request. Assignments or completing title curative actions

• Understand and offer solutions to resolve both complex and difficult situations

• The individual must be a “self-starter” also possess strong verbal and written communication skills and be team oriented

•  Have problem resolution skills, the individual must be analytical, organized, detail oriented and can consistently meet multiple deadlines

Why Selene?

Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

• Paid Time Off (PTO)

• Medical, Dental &Vision

• Employee Assistance Program

• Flexible Spending Account

• Health Savings Account

• Paid Holidays

• Company paid Life Insurance

• Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.

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