Documentation Specialist

Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population. Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company. Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion.

Working at Aria Matters!

We are seeking a detail-oriented and self-driven Documentation Specialist to support Medicaid processes across multiple markets. This role requires strong critical thinking, multitasking abilities, and a collaborative mindset. The ideal candidate will be responsible for tracking Medicaid adjustments, coordinating with customers and facility staff, and ensuring timely and accurate documentation of policy statuses.

Key Responsibilities:

• Learn and maintain up-to-date knowledge of Medicaid processes across various state markets.
• Monitor Medicaid policy adjustments.
• Access and review applicable portals to check for Medicaid adjustments.
• Communicate with customers and partner staff effectively.
• Follow a structured monthly follow-up process.
• Maintain accurate and timely documentation of all communications and actions taken.

Other Qualifications

• Proven accurate and concise documentation preferred.
• Strong organizational and time management skills.
• Excellent written and verbal communication.
• Ability to work independently and as part of a team.
• Proficient in Adobe and Microsoft Office Suite.
• Critical thinker with a proactive approach to problem-solving.

Physical Effort & Working Conditions

Work is performed in a normal office setting with minimal exposure to health or safety hazards. Substantial time is spent working on a computer.

Benefits

We offer a comprehensive benefit package for you and your family, including:

• PTO and Paid Holidays for FT Employees
• 401k Retirement Plan with Company Match
• Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.