Dolly Parton Experience Team Lead - Dollywood Theme Park - Full Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Dolly Parton Experience Team Lead who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Dolly Parton Experience Team Lead will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Dolly Parton Experience Team Lead is responsible for overseeing the operations for Attractions and Guest Services under the purview of Entertainment. These elements include but are not limited to the Dolly Parton Experience (DPE) – Behind the Seams, Precious Memories, SongTeller, and the associated family and faith elements.  In addition to DPE, this role will have oversight over the attraction facets of the Tennessee Mountain Home, Dolly’s Home On Wheels and Robert F. Thomas Chapel. Guest Service oversite includes the DPE Hosts. The role will be responsible for delivering the strategic objectives of the DP Experience and be responsible for the protection of all Dolly Parton assets at DPE. The role leads the DPE Host team to ensure Dolly’s brand is represented at excellence and her stories are told in a heartfelt, engaging manner. The DPE Team Lead will be responsible for ensuring that all requirements are met to provide a safe and pleasant experience for our Guests. This role will provide leadership, support and direction to teams while taking ownership of the venues as well as provide training for positive Guest interactions and ADA compliance.  This role will have a high focus on exuding a positive countenance and demonstrating an overall enthusiastic demeanor.  This role will also supervise/participate in keeping Entertainment venues clean and high touch point areas sanitized.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Responsible for the operations of DPE, Tennessee Mountain Home, Dolly’s Home on Wheels, DPE Host Teams, including but not limited to schedules, reports, archives, inventory, data entry, and cleaning responsibilities


• Enforce all protection, security and safety policies and procedures pertaining to the DP Experience and all content


• Develop DPE Hosts to create a world-class service team by providing support, direction and guidance to teams and ensure effective training for daily operations


• Oversee the sanitization of all high touch points in and around the Entertainment venues on a pre-determined schedule


• Verbally communicate and enforce DPE rules, proper DPE Host etiquette, and how to greet our Guests while working as an Information Ambassador


• Assist Guests with information about various venues


• Meet, greet, and direct Guests in venues as needed


• Operate system controls to properly power exhibits on and off


• Oversee the cleanliness of DPE, Tennessee Mountain Home, Dolly’s Home on Wheels, and surrounding areas and report any maintenance needs to Supervisor and Maintenance


• Maintain entertainment signage, as needed


• Provide training for new/current Hosts, including how to handle Guest opportunities by following all company policies/procedures


• Ensure Guests’ needs are met through line management, friendly interactions, communicating accurate information regarding park events, and venue cleanliness


• Responsible for collecting per-hour attendance data and entering it into Park Pulse daily


• Able to file proper company paperwork, i.e. daily team reports, personal evaluations, and positive discipline


• Oversee special functions and assignments as needed


• Provide accurate park information to Guests


• Serve as DPE Host point-of-contact regarding all concerns or questions before contacting Entertainment PIC


• Perform DPE, Dolly’s Home on Wheels Host duties, as needed


• Maintain strict confidentiality regarding communicating and all information about Dolly Parton’s personal or professional life, her public and non-public visits to Dollywood and her public and private dealings with Dollywood/HFE between any and all parties outside of this position’s reporting structure

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 18 years old


• High School diploma or equivalent required


• Leadership experience preferred, within Dollywood highly preferred


• Able to use a PC with knowledge of Word, Excel, Outlook and PowerPoint software


• Able to operate a 2-way radio and computer


• Basic technical knowledge includes operating media platforms, theatrical lighting. Operating digital displays preferred


• Excellent verbal communicator – consistent and detailed


• Knowledge of artifact preservation is beneficial. Must have proven rigor around attention to detail and documentation


• Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees


• Must be self-motivated and disciplined


• Must be able to prioritize and complete work assignments on a timely basis


• Must maintain strict confidentiality and judgment regarding privileged information


• Must have professional appearance with good personal hygiene


• Must be productive in a fast-paced environment


• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays


• Must be committed to continuous improvement


• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines


• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills


• Must be able to communicate effectively with Guests and Hosts using approved communication methods 


• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals


• Able to comprehend instructions and retain information


• Able to perform duties consistent with creating a safe and secure environment for hosts and guests


• Able to be flexible to handle frequent changes in priorities


• Able to add, subtract, multiply and divide with accuracy


• Able and willing to be an SME of company/divisional/safety policy and procedure


• Must wear a costume as outlined by Entertainment team

Physical Requirements | Environmental Conditions

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 20 lbs utilizing company’s safety guidelines for safe lifting


• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours


• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions


• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat


• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world