Domestic Forwarding Agent I

Domestic Forwarding Agents work directly with carriers to manage and execute the daily shipping of freight for our customers. They are responsible for maintaining the accuracy of shipment information, tracking and tracing of loads, and problem resolution. Forwarding Agents thrive in a fast paced environment and use their strong communication skills to develop and grow relationships with our carriers.

**This is a hybrid position, must be able to reliably commute to our Burlingame, CA office three days per week **

Pay & Perks

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401k + 4% Company Match
• Vacation, Sick Pay + Holidays
• Employee Assistance Program
• Monthly Team Lunches
• Wellness Program

The starting pay for this position is expected to be $22 to $24 per hour. Exact compensation is based on skills, experience, education, and location.

Watchpoint Logistics is always looking to connect with talented professionals who are passionate about Customer Service in the Logistics and Transportation industry.  While we do not currently have an open position for this role, we anticipate future hiring needs as our team continues to grow. If you’re interested in being considered for upcoming opportunities, we encourage you to join our talent network by submitting your resume.

Forwarding Agent I Job Duties

• Track and trace shipments in a timely manner to best serve our customers
• Enter shipment data ensuring a commitment to quality and accuracy
• Provide timely and accurate shipment information to carriers
• Utilizes industry knowledge and experience to proactively update the customer service agents and address questions regarding the status of their shipments
• Assists in transportation arrangements, determining efficient routing methods, bookings, and deliveries
• Confirm carrier billed charges align with expected costs
• Navigates CRM and HRIS to locate facility addresses, contact details and organization charts in order to route the customer or vendor to the proper CSR or department

• Basic use of computer systems and applications (e.g. MS Office, TMS) as trained/required.  
• Shows up on time, follows instructions, acknowledges and corrects mistakes.
• Meets the needs of customers through positive interactions.
• Able to communicate effectively and collaborate with team members to achieve common goals.
• Able to receive work instruction in both written and oral formats. Written and verbal communication is completed in a clear and organized manner.
• Seeks and incorporates feedback. Uses good judgment and solves problems within assigned scope of responsibility.
• Demonstrates accuracy, thoroughness, and efficiency; is detail oriented and conducts work with minimal errors. Meets productivity goals set by management.

Education and Experience

High school diploma and one year of experience in administrative role, or equivalent combination of education and experience

Physical Requirements

The usual and customary methods of performing the job’s essential functions require the following physical demands: carrying, pushing, pulling, stooping, bending, crouching, significant finger dexterity, and some climbing. Must be able to lift, carry, and move up to 35 pounds. The job is performed in a warehouse setting with temperature variations and requires the use of safety shoes and high visibility clothing.

About Us: At Watchpoint, you will work alongside a small but highly experienced multidisciplinary family, where we value and respect all individual strengths and contributions. Our mission is to be the employer of choice, achieving world class employee and customer satisfaction in the transportation and logistics industry. At Watchpoint, we recognize that employee satisfaction and engagement is the driving force to successfully realizing our Company’s mission. In fact, we continuously rely on employee feedback to understand how to maximize our teams’ professional and personal growth. Every member of our team is a critical component at Watchpoint. 

Watchpoint Logistics, Inc. is an equal opportunity employer.

Visit us at https://www.watchpointlogistics.com