Domino's School Lunch - Client Services Associate

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

• Location: Domino’s World Resource Center; 30 Frank Lloyd Wright Dr, Ann Arbor, MI 48105 (Remote Friday)
• Shift: Fulltime; Salary
• Job Posting Salary: $55,000-56,000, plus bonus.

School Lunch Client Service Support effectively manages executional functions to assist the school lunch sales team and the Domino’s Smart Slice School Lunch Program. Support sales team members as assigned, franchisees within their territories, and the coordination of efforts with school districts.

RESPONSIBILITIES AND DUTIES

(80%) Support School Lunch Sales Team to enhance the customer experience and target reducing attrition of key accounts.

Support Overall Sales Team

• Build relationships and support sales process with key District account contacts through various service initiatives including Meet and Greet programs.
• Initiate customer satisfaction surveys to all new and existing accounts and work cross functionally to see that issues identified are addressed/resolved.
• Manage communication opportunities for the Smart Slice Team through Domino’s Connect
• Lead the collection and dissemination of “Warm Leads” as received.
• Route to key constituents and send follow up letters if directed.
• Send follow-up letters to leads deemed to be not worthy of Sales Team follow up.

Provide support for Sales Team Member needs in conjunction with School Lunch Program Bids and RFPs.

• Review Bid documents and supply all requested/required documentation, including: Existing Nutritional Profiles.
• Work with Specialists School Lunch Client Services for new Nutritional Profiles as needed.
• Program Letters and BID materials as requested.
• Work with Specialists School Lunch Client Services for any new materials needed.
• Prepare BID email “letter” for Sales Team use in communication with Franchisee.

Communicate with WRC Teams in conjunction with school lunch Customer Account and Product set up and maintenance.

• MMS team regarding product set up and maintenance.
• Trade Receivables team regarding District, schools and Domino’s Store set up.
• Oversee customer enrollment in Domino’s Smart Rewards program.

Coordinate and support Sales Team Member’s presence at sales and marketing events

• Participate in Smart Slice product sampling during SNA ANC, providing product support.
• Manage new/existing state level SNA Shows within territories as assigned - registration, logistics and communication.
• Coordinate all state level SNA show Smart Slice ingredient & product needs, as main contact for SCC and Franchisees
• Coordinate and manage products for Smart Slice product sampling events.

(10%) Inbound calls and emails to School Lunch mailboxes & Lead Dissemination

Manage 1-800 School Lunch Help Line & inbound calls.

• Log issues and resolve questions.  Work cross functionally to resolve issues identified.
• Route unresolved issues to key constituents
• Follow up to ensure issues are closed and satisfactorily resolved.

(10%) Provide Territory Sales review and analysis (compliance)  

• Perform Period review of sales activity within assigned territories.
• Identify sales trends in District business for review with sales team.
• Coordinate with assigned Sales Team to identify issues and opportunities with regard to missing or miss-identified sales.
• Work cross functionally to resolve issues identified though this analysis.

• Bachelor’s degree required.

• 2-3 years customer service experience
• Ability to coordinate multiple activities (“multi-tasking”) with a good project management background.
• Self-Motivated with a strong ability to work independently.
• Strong with Microsoft office applications
• Strong verbal and written communication skills
• Ability to travel – approximately 10%

All your information will be kept confidential according to EEO guidelines.

Additional Information

Benefits:

• Paid Holidays and Vacation   
• Medical, Dental & Vision benefits that start on the first day of employment
• No-cost mental health support for employee and dependents
• Childcare tuition discounts
• No-cost fitness, nutrition, and wellness programs
• Fertility benefits
• Adoption assistance
• 401k matching contributions   
• 15% off the purchase price of stock   
• Company bonus