Donations Processor & Van Driver

Salary Range: $20.16 - $22.18 per hour 

FLSA Status: Non-Exempt 

Schedule: Full-time, Monday - Friday; 6:30AM - 2:30PM

Homelessness is a public health, social and racial justice issue!

Since 1984, St. Francis House has committed itself to healing the wounds of those impacted by an inequitable society and breaking down the barriers, including systemic racism that prevent all people from living lives of dignity.

St. Francis House is the State’s largest provider of day services supporting people who are at risk of or are experiencing homelessness. Located in the heart of downtown Boston, we compassionately welcome nearly 500+ adults through our doors every day who are seeking a safe and dignified refuge and opportunities to rebuild their lives. Our holistic approach allows us to deepen our impact by offering integrated programing that helps our guests achieve stability in the areas of housing, income, and behavioral health. Joining our team would provide for you a dynamic opportunity to work with an interdisciplinary team of providers dedicated to solving this public health crisis.

We offer an extensive Benefits package! Up to 90% of individual insurance premiums paid for Harvard Pilgrim Health Care health insurance & Atlus dental insurance, 4 weeks of vacation and 13 holidays recognized per year, employer – paid life & disability insurance, a vested 403b retirement with 5% match, and much more!

Job Summary

The Donations Processor & Van Driver supports the daily operations of the St. Francis House Clothing Program, which provides clothing to 60–90 shelter guests each day. Responsibilities include serving as the first point of contact for guests receiving clothing, picking up donations, and helping sort and process incoming clothing and other donated items. The role works collaboratively with Donations Processor & Van Drivers and Guest Services staff to provide compassionate, dignified refuge services that support guests as they work toward housing, income, and behavioral health stability.   

Essential Duties/Responsibilities 

• Receives, sorts, prepares and distributes SFH clothing donations.
• Notifies Clothing Supervisor regarding inventory of clothing and offers input on emergency clothing needs.
• Ensures that the clothing distribution areas are appropriately stocked and maintained each day to meet program needs.
• Communicates with Clothing Supervisor about the quality of incoming donations and non-usable items.
• Maintains clean, organized and well-stocked sorting and storage spaces including emergency clothing closet.
• Maintains general upkeep duties within clothing program spaces (including trash removal, floor upkeep, cleaning and re-organizing as needed).
• Works collaboratively with SFH Volunteers.
• Performs other duties as assigned.
• Adheres to agency code of conduct. 
• Fulfills van driver duties in conjunction with Clothing Team which include:
•  Timely pick-up donations as well as loading/unloading products into and out of the van.
• Monitoring the vehicle condition and notifying supervisor of concerns.
• Strict adherence to all city, local, state, and federal regulations regarding operation of a vehicle.

• Must have a valid driver’s license and willingness to drive agency van for donation pick up and drop off.
• Patience, compassion, and a desire to work with the homeless population in a fast-paced and low- threshold environment.
• Proficiency in English; Spanish or Haitian Creole a plus.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills with attention to detail.
• Ability to function well in a fast-paced and stressful environment.
• Strong analytical and problem-solving skills. 

Education & Experience

• High school diploma or equivalent required.
• Further education in human services-related fields is a plus.
• Experience providing customer service to vulnerable populations.
• Experience with the HMIS (Clarity) database is a plus.
• Experience with de-escalation techniques or crisis intervention is a plus.
• An active driver's license in good standing is required.
• Retail experience is a plus.
• Experience with Microsoft Office applications (Excel, Word, Outlook) is a plus.
• Lived experience with homelessness or recovery is a plus. 

Work Environment & Activity 

• Must be able to lift up to 50 pounds at times.
• Prolonged standing and moving throughout multi-level buildings.
• Constantly operate computers and other office machinery, such as calculators, copy machine, computer printer, 2-way radio.
• Work hours may change based on the needs of the program/department and/or agency.
• Weekend and holiday schedule hours may be required.
• Ability to adapt to seasonal temperature changes.
• Drive and maintain SFH van. 

 If you are ready to make a lasting impact in the lives of others, please complete our application process.

SFH is an Equal Employment Opportunity Employer. We are committed to fair and equitable employment practices and to fostering a workplace where all employees are respected, supported, and able to grow. In support of our mission, we encourage individuals from all backgrounds to apply, including those with lived experience of homelessness or recovery and those who have faced barriers to employment. We value the range of experiences and perspectives that strengthen our work in the community.

Reasonable accommodations may be made to enable individuals with disabilities to perform these duties. 

This job description is subject to change and does not restrict management’s right to assign or reassign duties and responsibilities to this job at any time.