Donor Care Coordinator

Position Reports to:  Donor Services Manager

Indirect (Dotted-line) Reports to: Manager of Donor Development

Position Description:

The Donor Care Coordinator will execute exceptional touchpoints with partners and volunteers.

Capability Requirements:  The individual must…

1. Love our Lord and commit to our mission…

We establish sustainable centers for alleviating poverty and multiplying disciples in third-world environments.

    2. Embody and embrace our values…

• Urgent Pursuit


• Sacrificial Service


• Intentional Development


• Clear Communication


• Complete Alignment


• Excellent Execution

    3. Demonstrate detail and systems orientation as well as highly effective and relational communication skills.

    4. Possess skill in Word, Excel, Keynote, and G-Suite. Experience with Salesforce, Box, Adobe, and Monday a plus.

Time Requirements: 

This position will require a minimum of 40 in-office working hours per week. Additional time will be required for special events or under special circumstances.

Travel Requirements:

International travel requirements will be minimal. Domestic travel requirements will vary, but will primarily be within a few hours’ radius of Vapor HQ

Position Duties:

The Donor Care Coordinator will execute exceptional touchpoints with partners and volunteers.

1. Profile Donors

• Determine Needed Personal Data


• Collect Data (Contact Cards, Web, Email Surveys, etc)


• Build Profiles in Salesforce

     2. Volunteer Team Management

• Maintain and Grow Volunteer Team Database


• Line Out Volunteer Team 


• Develop and Maintain Volunteer Team Touchpoint Plan


• Oversee Mailouts

     3. Gift Management

• Collaborate on Strategy and Budget


• Procure Approved Gifts within Budget


• Stage Gifts According to Strategy


• Manage Gift Inventory


• Maintain Collateral Supply


• Pack Event Supplies and Collateral


• Ensure Work Room Excellence

     4. Gift Fulfillment

• Create Gifting Levels


• Manage Request System


• Produce Requested Gifts


• Ship or Deliver Requested Gifts


• Input gifting data in SF


• Manage drop-ship gifting with outside vendors

     5. Engagement Support

• Manage Logistics for Minor Church Events


• Manage Logistics for Key Partner Events


• Manage Logistics for HQ & VTS Vision Casts


• Assist the Donor Engagement Team with Travel Support, as needed


• Event support (includes event set-up and attendance if needed)

Disclaimer: Other duties may be assigned as necessary on a temporary and infrequent basis.