Donor Experience Officer

JOB TITLE

Donor Experience Officer

LOCATION

Worcester

DEPARTMENT NAME

Leadership Giving

DIVISION NAME

Worcester Polytechnic Institute - WPI

JOB DESCRIPTION SUMMARY

The Donor Experience Officer (DXO) is a dynamic and results-driven communicator who is passionate about building relationships and supporting the growth of a generous community. Working as part of the Leadership Giving team, the DXO will use digital communication tools to connect with donors, express gratitude, raise funds, conduct research, and engage non-financial supporters. The primary focus of this role is to retain and upgrade mid-level donors, while also acquiring new donors from engaged non-donors. This is an Associate Director-level position with a portfolio of approximately 1,500 people, and a variety of responsibilities, including donor engagement, research, and content creation.

JOB DESCRIPTION

• Donor Engagement and Solicitation: Engage and solicit donations from donors within a portfolio, using digital communication tools to renew and acquire annual contributions.

• Research and Reporting: Conduct research on donor groups using data and qualitative methods. Prepare and present findings to inform fundraising strategies.

• Content Creation and Opportunity Curation: Develop and adapt fundraising content to fit different platforms and audiences, ensuring it aligns with organizational goals.

• Collaboration: Work closely with teams in Donor Relations, Stewardship, Communications, and Annual Giving to ensure coordinated efforts. Ensure all communications reflect the university's commitment to inclusion and stay consistent with the university's brand.

• Continuous Learning: Keep up to date with best practices in fundraising, donor engagement, and digital communications, and apply new tools and tactics where appropriate.

• Other duties as assigned by your supervisor.

Requirements:

• 0-3 years of relevant experience (fundraising, sales, communication, or admissions). Education can substitute for some experience.

• Bachelor’s degree required

FLSA STATUS

United States of America (Exempt)

WPI is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. It seeks individuals from all backgrounds and experiences who will contribute to a culture of creativity, collaboration, inclusion, problem solving, innovation, high performance, and change making. It is committed to maintaining a campus environment free of harassment and discrimination.