Donor Intelligence & CRM Coordinator

Job Title: Donor Intelligence & CRM Coordinator

Department: Resource Development

Reports To: Director of Resource Development

Position Summary

The Donor Intelligence & CRM Coordinator supports the organization’s resource development efforts by maintaining accurate donor and prospect information, coordinating day-to-day CRM activities, conducting assigned donor and community research, and preparing reports for development leadership.

This position does not engage in direct fundraising or independently establish fundraising, donor-engagement, or organizational strategy. The coordinator organizes and analyzes information to support decisions made by development and executive leadership.

Key Responsibilities

CRM Management & Data Integrity

• Coordinate the day-to-day maintenance and use of the organization’s CRM system including record maintenance, data-quality processes, routine reporting, and standard configuration under the direction of development leadership. 
• Apply established data-entry standards and procedures to maintain accurate, consistent, and complete donor and prospective donor records. 
• Conduct routine database reviews to identify duplicate, incomplete, or outdated records. 
• Prepare standard dashboards and reports to support development activities. 
• Assist development leadership  

Donor & Prospect Research

• Conduct donor and prospect research requested by development leadership using available internal and public sources. 
• Compile giving histories, affiliations, philanthropic interests, and other relevant background information. 
• Prepare concise donor and prospect profiles for development and executive leadership. 
• Identify potential donors or partnership opportunities and refer them to development leadership for review. 
• Update CRM records with relevant research findings in accordance with established procedures.

Community & Business Intelligence

• Monitor designated public information sources for community and business developments relevant to fundraising and partnership opportunities. 
• Summarize and present relevant developments to department leadership through periodic reports or briefings. 
• Maintain an organized tracking log of emerging donor and partnership opportunities and present potentially relevant opportunities to management for review and prioritization.
• Conduct additional community or business research as requested by development leadership.

Reporting & Strategic Insights 

• Prepare recurring and ad hoc reports for use by departmental and executive leadership in campaign planning, donor engagement, and board communications.
• Summarize donor, prospect, and community information in a clear and usable format.
• Identify observable trends, gaps, or data-quality concerns and bring them to the attention of development leadership. 
• Assist with the preparation of data and background information used in campaign planning, donor engagement, and board materials.

Cross-Functional Collaboration  

• Partner with marketing, finance, and program Community Impact teams to ensure alignment of data and messaging
• Assist with event preparation by producing attendance lists, donor information, and related reports. 
• Complete additional research, reporting, and CRM-support assignments within the position’s established scope.

Qualifications

Education & Experience

• Bachelor’s degree in nonprofit management, business, communications, data analytics, or related field preferred; equivalent education and relevant experience will be considered.
• 2 to 4 years of experience involving CRM or database maintenance, donor or prospect research, development operations, or data analysis.

Skills & Competencies

• Strong proficiency in CRM systems (e.g., Salesforce, Raiser's Edge, or similar)
• Excellent research and analytical skills
• Approaches research with curiosity, initiative, and attention to detail.
• Strong attention to detail, solid professional judgment, and a commitment to confidentiality, and follow-through.
• Ability to research, organize, summarize, and present information accurately. 
• Strong organizational and time management skills
• Discretion in handling confidential donor information
• Proficiency in Microsoft Excel and data visualization tools is a plus

Key Attributes

• Demonstrates curiosity and initiative when conducting research. 
• Proactively seeks relevant information to support organizational goals. 
• Connects relevant data and findings to established organizational priorities and understands the relationship between accurate data and organizational
• Collaborative and service-oriented mindset
• Ability to work independently and manage multiple assignments within established priorities and deadlines.

Salary

$$23.08–$26.67/hour