Donor Services Supervisor

About the Role

Continental is looking for a hands-on Donor Services Supervisor to run the day-to-day operation of our Miami donor center. This is a working supervisor role. You’ll be on the floor every day, opening the center, leading the team through the day, and closing it down accurately.

If you’ve led a team in a blood bank, plasma center, or busy clinical setting and you like being where the work happens, we’d like to hear from you!

What You’ll Do

• Open and close the Miami center, including building opening procedures, end-of-day reconciliation, and daily reports


• Supervise donor services staff day to day: assign work, monitor donor flow, coach, and address performance issues as they come up


• Handle donor payments and cash, deposits, and daily cash reconciliation


• Oversee donor registration, screening, and collection so every step follows our SOPs


• Perform donor screening and phlebotomy as needed, once trained and qualified


• Make sure donor eligibility questions are handled per SOP and escalated to the Medical Director when required


• Build and adjust staff schedules to keep the center covered


• Train new and existing staff and keep training records complete and current


• Keep supplies, forms, and equipment ready, and make sure required equipment checks are performed and documented


• Identify, document, and help resolve deviations and quality issues within our Quality Management System


• Keep the center clean, safe, and compliant with FDA regulations, cGMP, and OSHA requirements


• Support our Fort Lauderdale center when needed

What You’ll Bring

• 2+ years supervising staff in a blood bank, plasma center, donor center, or clinical/healthcare setting


• Blood bank, plasma, or phlebotomy experience strongly preferred


• Experience working under SOPs in a regulated environment (FDA, CLIA, or similar)


• Comfortable handling cash and daily reconciliations accurately


• Organized, dependable, and calm in a fast-paced environment


• Available for early and daily openings and closings each weekday


• Fluent English required; Spanish is a plus


• Phlebotomy certification is a plus

Benefits

• Health insurance, with the majority of premiums paid by Continental


• 401(k), with all administrative and investment fees paid by Continental


• Life insurance policy, fully paid by Continental


• Profit Sharing Program

About Continental Services Group

Continental Services Group is a family-owned, FDA-licensed blood bank that has been in business for more than 50 years. We collect blood and other biological materials from a dedicated base of repeat donors and supply them to diagnostic and pharmaceutical companies around the world, who use them to make the test kits and controls hospitals rely on. Continental has been FDA-licensed since 1971 and ISO certified since 2003.

Continental Services Group is an Equal Opportunity Employer and maintains a smoke- and drug-free workplace. All offers of employment are contingent on successful completion of drug and background checks.