Doorman Responsibilities

Guest Greeting & Hospitality

• Welcome guests warmly as they arrive and set the tone for the experience.
• Offer basic guidance, answer quick questions, and maintain a professional and approachable presence.

ID Verification

• Check guest IDs to ensure all patrons entering are at least 21 years old.
• Spot obvious fake IDs and follow company protocol for refusal of entry.
• Escalate any concerns to a floor manager immediately.

Entry Flow & Line Management

• Manage the line efficiently and maintain smooth, organized entry for guests.
• Communicate wait times, reservation expectations, and capacity limits clearly and politely.
• Ensure guests enter safely and do not block walkways, exits, or the host stand.

Dress Code & House Policy Awareness

• Inform guests of the lounge’s dress code and policies before they enter.
• Enforce these standards respectfully and consistently.
• Notify management if a guest disputes a policy.

Crowd Observation (Non-Security)

• Maintain general awareness of guest behavior near the entrance and in immediate view.
• Identify and flag potential issues early for a manager to handle.
• The doorman does not physically intervene or remove guests — all escalations go to management or licensed security.

Support for the Front-of-House Team

• Communicate with hosts, managers, and bartenders when capacity limits are reached.
• Assist with controlling entry during private events or large reservations.
• Provide quick updates to the team about crowd flow or guest trends.

Doorman Skills & Qualifications

• Professional, friendly demeanor with strong communication skills.
• Ability to remain calm, respectful, and consistent when enforcing house policies.
• Comfortable standing for long periods and managing high-traffic environments.
• Sharp attention to detail — especially with IDs, dress code adherence, and capacity considerations.
• Strong situational awareness with the ability to recognize potential issues and escalate appropriately.
• Reliable, punctual, and able to multitask in a fast-paced setting.

Doorman Education & Training

• Must be at least 21 years old.
• No security license required — this role does not perform security or physical removal duties.
• Training provided for ID verification, house policies, guest flow, and communication standards.

Requirements

• 1 year of hospitality, nightlife, or customer-facing experience preferred.
• Must be comfortable enforcing policies respectfully and professionally.
• Must be able to communicate effectively with management when issues arise.
• Must be able to remain professional at all times and provide an elevated guest experience from the moment the door opens.

Work schedule

• Night shift
• Holidays
• Weekend availability
• Monday to Friday