Door-Side Customer Service Agent (NH)

Position Objectives:  

This position will support the Customer Service and Door-Side operational functions for San Francisco, CA. Door-Side Customer Service Agent will ensure safety during the boarding process.  

What You’ll Do 

• Door-Side: 

1. Observation and Attention to Details: spot suspicious activities, challenge unusual situations, and always stay vigilant of surroundings.  
2. Communication: clear, respectful, following the chain of commands when communicating with different channels. 
3. Conflict Resolution: ability to de-escalate situations calmly and professionally. 
4. Physical Fitness: ability to stand for long hours and able to handle aircraft door opening/closing. 
5. Technical Skills: use of radios, operating jet bridge. 

• Customer Service 

1. Collaborating with airline teams and fellow agents to ensure smooth operations. 
2. Delivering excellent customer service under pressure in a dynamic terminal setting. 
3. Making clear announcements and providing directions. 
4. Assisting Passengers at check-in counters. 
5. Verifying travel documents and complying with airline and TSA protocols.  

What You Bring 

• Fluent English communication skills 

• Strong verbal and written communication; active listening skills 

• Computer literacy and fast, accurate data entry 

• Calmness and solution-focus under pressure 

• Physical stamina to stand for extended periods and move throughout the terminal 

• Authorized to work in the U.S. and able to pass a background check and drug screening 

Bilingual ability preferred in one of the following languages: 

• Japanese 

Schedule 

• Must be available to work at least 4 days per week, including weekends and holidays 

• Shifts may include early mornings, afternoons, evenings, or nights 

Pay & Benefits

• Hourly Pay: $23.15 per hour + Shift Premium B ($1)
• Fully Paid Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off
• Uniform Provided
• Paid Training
• Parking Discount or Clipper Card
• Referral Bonus
• Cell Phone Plan Reimbursement