Downtown Manager

Job Description

The Managers of 10 Fitness are expected to uphold and deliver the 10 Fitness member experience via being honest and committed individuals who are moldable, patient, and resilient.  They should be leaders who are enthusiastic about helping others and have a strong desire to make a difference.   All team members will contribute to running a clean, friendly, and well-maintained club; execute the team member basics of being on time and complying with company policies.  The team member will strive to ensure a safe, fun, and interactive environment in a positive and professional manner. 

Management:

• Communicate with the Senior Management on all things related to members and sales.
• Communicate with Human Resources on all things related to staffing changes.
• Ensure that all signage and displays are correct at all times.
• Ensure a safe and friendly work environment by documenting and reporting all claims of harassment and discrimination, policy and safety violations, and injuries.
• Order all supplies needed for the club from the different vendors when needed.
• Control expenses on club P&L by managing payroll/overtime hours and not over-ordering supplies from vendors.
• Manage inventory to avoid missing items via locking up retail items, retaining and review packing slips, and entering new items into rapid restock.
• Manage cash handling via recording cash and checks received in a ledger, comparing to DataTrak report, and making accurate bank deposits weekly.
• Achieve monthly and yearly financial goals for the club as determined by Corporate.
• Attend all staff meetings as required.
• Provide Corporate with helpful information about how to improve its business in the club/market.

Member Experience:

• Ensure that every member/guest is greeted by name with a smile.
• Ensure that all members/guests are on the right track and have what they need to accomplish their fitness goals.
• Ensure that all check-in and safety precautions are followed.
• Receive and obtain information from all incoming inquiries; direct to the appropriate recipients.
• Handle member service issues which may include lost and found items, scan-in issues, member change documents, questions about personal training, and any questions about billing and payments.
• Continue learning how to better yourself by completing any reading material or job training exercises/programs assigned to you by Senior Management.
• Promote and sell memberships and personal training.
• Ensure equipment and/or building is working properly; submit a maintenance ticket for any questionable items and ensure they are fixed in a timely manner.
• Immediately handle any and all incidents or member concerns.  Record these in an incident report and keep on record.

Club Cleanliness and Safety:

• Maintain a neat and well-organized work area.
• Perform routine safety check; follow up with Maintenance team, IT team, or Senior Management if there are any concerns.
• Re-rack equipment and weights, and clean equipment as needed.

Commitment to Excellence

• Champion company values with pride.
• Champion the health and safety of all staff, members, and guests.
• Commit to providing the highest quality of products and services.
• Communicate with excellence at all times.
• Foster a positive work environment.
• Ensure accountability at all levels.
• Make sound decisions at all times.

Qualifications / Experience:

• 1-2 years of experience in sales/customer service required
• Basic computer skills

Certifications / Educational Level:

• High School Diploma or GED required
• CPR/AED certification required
• 10 Fitness approved Personal Training Certification preferred
• Bachelor’s Degree in Business Administration, Exercise Science, or Kinesiology, or related field, is preferred

Physical Requirements:

• This job duty often requires the employee to regularly stand for up to 8 hours, walk, kneel, reach with hands and arms, and effectively communicate.
• Employee must occasionally lift and/or move up to 50 pounds.

Work Environment:

• Employee may be regularly exposed to moving mechanical parts while performing duties of this job.
• Employee may be exposed to higher volume levels of noise while in this environment.

Compensation:

• Base hourly range: $20.00 - $24.00
• Opportunity to earn monthly incentive bonuses up to $1,000 based on specified KPIs

This job description intends to describe the general nature and level of work being performed by the people assigned to this job.  It is not intended to include all duties and responsibilities.  The order in which duties and responsibilities are listed is not significant.