Dress for Success/ Workforce Lead Case Manager

Job Title: Dress for Success Lead/Workforce Development Case Manager

Reports To:  Workforce Development Manager

Job Type: Full-time | 37.5 hours/week

FLSA Status: Hourly, Non-exempt

Location: Scranton, PA

Outreach Culture

Outreach’s mission statement states, “With respect for the individual and with the highest professional standards, Outreach – Center for Community Resources offers a variety of programs that promote family stability and economic self-sufficiency.” We strive to embody this mission in our employment as well. At Outreach, you will find an environment where you are family, and family comes first. We are an organization with 35 years of serving the community and are expanding our services to meet the growing needs in our service area.

Outreach Benefits

We proudly offer the following benefits to eligible employees:

• Medical, dental, and vision insurance


• Short-term and long-term disability


• Life insurance


• Generous paid time off (PTO)


• 401k plan


• Personal and bereavement leave time


• Flexible work arrangements

Summary

A member of Outreach’s Workforce Development Leadership Team providing direct case management services to individuals enrolled in the Workforce Development Program and managing the day-to-day operations of Dress for Success Greater Lackawanna, a program of Outreach. This position carries a standing caseload of up to 20 active participants and works with individuals facing barriers to employment, supporting them through career planning, job readiness, placement, and post-placement follow-up. In addition to direct case management, this position supports DFS client services and inventory management, leads volunteer coordination, and provides day-to-day supervisory coverage for DFS staff, interns, and volunteers within the structure established by the Workforce Development Manager.

Duties 

Leadership Responsibilities

• Promote Outreach’s established culture of respect for the individual and performing our work with the highest standards, including promoting positive interactions and collaboration across the organization.


• Acts as liaison between team members and the  Workforce Development Manager


• Facilitates critical thinking and solutions-focused problem-solving within the team


• Focuses on achieving team objectives and ensuring that staff understand their duties and responsibilities


• Assists the  Workforce Development Manager in coordinating with other departments to ensure alignment and collaboration across the organization


• Assists staff in finding and completing professional development training related to their position


• Trains and acclimates new staff to organizational and program expectations


• Provides day-to-day supervisory coverage for Dress for Success Greater Lackawanna staff, interns, and volunteers, including time off requests, timesheet approvals, and performance management tasks


• Assists with the implementation of Workforce Development and Dress for Success program goals, initiatives, referrals, and process improvements established by the Workforce Development Manager.

Workforce Development and Case Management Duties

• Maintains an active caseload; conducts participant assessments/intakes; develops and monitors individualized service plans; coaches, advises, and follows up with participants working toward employment goals; tracks program and individual progress.


• Delivers and coordinates life skills workshops and employment readiness programming in group and individual settings within the LEAD Center; develops and prepares instructional materials covering job search strategies, workplace expectations, financial literacy, and related topics.


• Supports participants directly with job search, application, and interview preparation; connects individuals to employer opportunities through the LEAD Center’s existing employer network.


• Collaborates with the Workforce Development team on the weekly job listing and other shared program resources.


• Coordinates with Reentry, GED, and other Outreach departments to facilitate referrals and ensure participants receive appropriate wraparound services; participates in designated community outreach activities and agency-wide meetings as directed.


• Maintains timely and accurate case note documentation reflecting participant contact, progress, barriers, referrals, and next steps within required timeframes.


• Manages all daily operations of Dress for Success Greater Lackawanna, including support for client suiting appointments, pre- and post-suiting documentation, and the overall client experience; ensures services are delivered consistently and aligned with Outreach and DFS program standards.


• Oversees donation intake and inventory processes, including scheduling donation appointments, overseeing receipt and processing of in-kind donations, maintaining accurate inventory logs, and coordinating referrals for items outside program guidelines


• Develop new DFS systems as needed with the guidance of the WFD Manager.


• Manages and inputs client data into program-tracking software; compiles and submits monthly and quarterly program data to the  Workforce Development Manager within established timelines to support grant and funder reporting requirements.


• Develop, foster, and maintain community partnerships within the cross-county footprint to support the growth of DFS programming.


• Conducts and assists with program events, fundraisers, and community outreach activities as needed.


• Responsible for data collection, entry, and compilation across Workforce Development and DFS programs; enters information into Outreach’s data collection systems and submits to the Workforce Development Manager to meet reporting requirements for federal, state, and local funding sources.


• Schedules participant appointments; prepares general correspondence, training materials, and program resources; generates class registration lists and tracks attendance.


• Maintains organized file systems; assists with supply orders, phones, and team operations as needed.


• Reliable transportation is necessary.


• Some evening and weekend hours are required.


• Actively participates in Outreach meetings and committees.


• Performs other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Bachelor’s degree in human services, workforce development, business, or a related field preferred. An equivalent combination of education and relevant work experience will be considered. At least two to three years of experience in case management, workforce development, or a related human services field required. Familiarity with populations facing employment barriers and a commitment to working with diverse backgrounds and economic challenges is required. Prior experience in a supervisory or lead capacity is required. Bilingual (English/Spanish) candidates are encouraged to apply.

Computer Skills

General computer literacy required with the ability to input into data collection software and MS Office and Google Suite applications. Proficient in Outlook and Excel. Experience with database systems and online tracking platforms preferred. Willingness to learn agency-specific software required. Ability to type 40 wpm; strong computer aptitude required.

Certificates and Licenses

Must have or meet the requirements to obtain current ACT 33 (Child Abuse) and ACT 34 (Criminal Background) clearances, and be able to obtain additional clearances as required. Valid driver’s license and proof of insurance required. Workforce development, career coaching, or case management training preferred. Commitment to ongoing professional development required.

Supervisory Responsibilities

Provides day-to-day supervisory coverage for Dress for Success Greater Lackawanna staff, interns, and volunteers. Responsibilities include training staff, reviewing and approving time and leave submissions for DFS direct reports, directing work, and addressing day-to-day concerns in coordination with the  Workforce Development Manager.

Work Environment

Work is performed in a career center and boutique/office setting at The Marketplace at Steamtown. The role is client-facing and requires a professional demeanor at all times. Some evening or weekend work may be required. Local and occasional regional travel required. This is not a remote position.

Physical Demands

The employee must regularly lift and/or move up to 50 pounds with assistance when processing donations, organizing inventory, or transporting materials.

*Outreach is an equal opportunity employer and encourages applications from individuals of all backgrounds and experiences. We are committed to creating an inclusive environment for all employees.*