Driver

PRIMARY OBJECTIVE OF POSITION: 

Supports daily operations by serving as the key driver responsible for the safe transport, delivery, and pickup of equipment, providing a high level of customer service throughout all phases of the delivery and setup process. 

MAJOR AREAS OF ACCOUNTABILITY: 

• Operates company vehicles (including flatbed/open-style trucks) to transport equipment, properly securing all loads for transit and performing thorough setups at customer sites. 


• Promotes customer relations and satisfaction by completing deliveries and pickups on schedule, or connecting with customers in a timely manner to provide updates on delivery status and related needs. 


• Collaborates with front counter staff to coordinate and schedule deliveries and unit setups, ensuring timely and efficient service. 


• Prepares and sets up units and equipment at customer locations, and assists customers during pick-up and drop-off processes. 


• Provides knowledgeable assistance, loads and unloads equipment, and maintains a high level of service standards by performing work in a manner that consistently achieves a high level of customer satisfaction. 


• Works safely and complies with all established safety rules and work practices, and maintains a neat and orderly vehicle and work environment. 


• Protects the company against theft or other suspicious activity by immediately reporting suspicious activity to the manager on duty. 


• Keeps supervisor informed of important information, developments, potential problems, and related information necessary for effective management. Coordinates and communicates plans and activities with others, as appropriate, to ensure a coordinated work effort and team approach. 


• Performs related work as apparent or assigned. 

• High school education or equivalent. 


• Valid driver's license and the ability to pass a DOT physical examination are required.


• Familiar with the basic use of PC.  


• At least one year of experience in mechanical repair and light industrial products. 


• Ability to communicate effectively with others including customers. 


• Experience driving a large/long vehicle  


• Strong service orientation. 


• Strong organizational skills. 


• Experience with a forklift is strongly preferred. 


• Experience securing equipment on a flat bed/open style truck. 


• Lawn and garden equipment knowledge is strongly preferred.  


• Demonstrates Northern Tool + Equipment’s 12 Core Competencies. 

Physical Demands: 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


• Frequently required to use hands to handle objects; and talk or hear. 


• Ability to lift up to 70 pounds. 


• Frequent bending, twisting, stooping, reaching and lifting. 


• Required to stand on cement floor for long periods of time. 


• Specific vision abilities required include close vision and the ability to adjust focus. 


• Ability to enter and exit an elevated truck cab