Driver

PURPOSE/SUMMARY

The Valet/Driver is responsible for providing a positive, professional experience to residents and guests using our transportation services. The Valet reports to the General Manager or Assistant General Manager and works with the management staff to ensure prompt responses to guests requests for transportation services; ensures that the property/vehicles in his or her custody are maintained in a clean, safe and secure manner.

RESPONSIBILITIES

• Greet and acknowledge every resident and guest with a smile and friendly words. 
• Open doors and assist guests, residents and visitors entering and leaving. 
• Drive, park and retrieve guest vehicles in a safe and efficient manner. 
• Assist passengers in loading and unloading their luggage into the vehicle. 
• Anticipate resident and guests’ service requirements. 
• Convey passengers to and from predetermined locations. 
• Engage in conversation with passengers unless directed otherwise by passengers. 
• Answer passengers’ questions in a polite and gentle manner. 
• Maintain communication with dispatcher or manager. 
• Carry out regular checks on the shuttle vehicle before and after each trip. 
• Report vehicle issue, problems, accidents, or damage to the dispatcher or General Manager. 
• Pay tolls and other levies required (to be reimbursed). 
• Obey all traffic rules and regulations guiding the operation of shuttle services in his/her assigned area. This may include, but is not limited to, plying the predetermined routes, not going beyond stipulated boundaries. 
• Thank passengers in a sincere and genuine manner. 
• Ensure that work areas are maintained in a clean, safe, comfortable and attractive manner, clearly marked with caution or safety signs as required. 
• Ensure work areas are free of hazardous objects and all equipment, tools and supplies are properly stored at all times. 
• Maintain resident confidentiality. 
• Park guests' vehicles in predetermined areas within the parking lot, following all traffic laws.  
• Treat residents and guests with kindness, dignity and respect. 
• Know and comply with Residents’ Rights rules. 
• Ensure that an adequate level of department supplies is maintained always and advise the General Manager of supply needs. 
• Model the Speak Life and “Universal Associate” philosophies, helping others as needed to meet residents’ needs and working as a part of our overall team. 
• Assist in the creation and maintenance of an atmosphere of warmth and personal interest, ensuring a positive, calm environment that is both aspirational and inspirational throughout the campus. 
• Assist in the maintenance of an operating environment that assures consistent, high level of resident & guest satisfaction. 
• Attend and participate in orientation, training, in-service educational activities and staff meetings as assigned. 
• Complete any other tasks, assignments, projects or requests from management. 
• Must be prepared to fulfill the Concierge responsibilities. 

QUALIFICATIONS

• Be an “Advocate” for the Holbrook message of Inspiring Wonder. 
• Must be at least 18 years of age. 
• Possess a valid Georgia driver’s license. 
• Possess a clean DDS report and driver history. 
• Be proficient in driving a manual transmission vehicle. 
• Previous driving, parking and retrieving guest vehicles experience preferred. 
• High School diploma or GED preferred. 
• Ability to communicate professionally  
• Ability to sprint short distances. 
• Ability to stand for long periods of time (up to 6 or 8 hours, less break) 
• Ability to bend, stoop, squat and lift frequently throughout a shift. 
• Ability to work in extreme elements – heat, wind, snow, rain, etc. 
• Ability to lift, push, pull and carry up to 50 pounds (signs, luggage, etc.) 
• Must read, write, speak and understand English.
• Have a demonstrated affinity for and ability to work within the structure that includes active, passionate residents enhanced living residents and inspired living residents. 
• Possess the ability to deal tactfully with associates, residents, family members, visitors and the general public.

KEY COMPETENCIES

• Building Trust 
• Collaboration 
• Communication 
• Delivering Results 
• Problem-Solving 
• Service to Others/ Customer Focus 

PHYSICAL DEMANDS/REQUIREMENTS

• Must be able to walk, stand, sit, stoop and bend, push and pull, and reach and stretch. 
• Must be able to lift and carry weight in excess of 50 lbs.