Driveway

Driveway Supervisor - Shop

The Driveway Supervisor, Shop is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience throughout the purchasing process. This position will be responsible for reaching and maintaining sales effectiveness. The Driveway Supervisor, Shop manages the activities of all Driveway Customer Service Agents, Shop and assists in their training, cross-training, and development.

Location: Onsite, Dallas, TX

Pay Range: $50,000-$75,000 plus incentive

Responsibilities

Train and coach team in the areas below:

• Customer engagement word tracks

• F&I products and presentation

• CRM proposal structuring and presentation

• Calculating tax and DMV Fees

• Monitoring portal for credit applications and soft pulls

• Submit customer to lenders through lending portal

• Assess trade value, offer, and payoff with the customer

• Loading customer and deal structure into the DMS

• Print and overnight contracts and DMV paperwork to customer

• Sending contracts electronically to the customer when available

Process Management

• Work with Sales Manager to execute all required paperwork

• Ensure the customer paperwork is uploaded correctly to the Digital Deal Jacket

• Work with Logistics Coordinator to set up transport and final delivery of the vehicle to the customer

• Monitor CRM leads and Desk Log

• Manage daily activity of the Driveway Customer Service Agents, Shop using the daily CRM work plan

• Ensure all Driveway customers greeted promptly in a professional friendly manner

• Address and resolve customer concerns promptly and professionally

• Assist Driveway Customer Service Agents, Shop with customers to ensure the vehicle sale

Skills and Qualifications

• Strong attention to detail

• Sense of urgency

• Excellent written and verbal communication

Competencies

• Does the right thing, takes action and adapts to change

• Self-motivates, believes in accountability, focuses on results, makes plans and follows through

• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results

• Thrives on a team, stays positive, lives our values