Drop & Count Operations Manager

KEY RESPONSIBILITIES

• Direct, mentor, and evaluate Drop and Count Team Supervisors and team members to ensure operational efficiency and adherence to established company policies and statutory guidelines.


• Plan and coordinate all drop and count activities, including scheduling, resource allocation, and timely execution of secure currency collection and accurate counting.


• Ensure proper reconciliation of funds during the count process and verify accuracy against system records.


• Guarantee adherence to internal controls, regulatory requirements, and applicable gaming regulations, maintaining transparency and integrity in every process.


• Escalate discrepancies, compliance concerns, or irregularities promptly to Finance and Compliance for resolution.


• Identify and implement strategies to enhance efficiency, safety, and accuracy within drop and count operations.


• Maintain effective communication with Surveillance, Security, and Finance to ensure seamless coordination and reporting.


• Oversee compliance with ICMPs and Colorado Limited Gaming Regulations for both drop and count processes.


• Monitor team performance and implement training programs to uphold standards of accuracy and security.

QUALIFICATIONS

• Ability to obtain and maintain a Colorado Support Gaming License.


• Minimum of 3–5 years in gaming operations (Drop Team or Count Room), with proven leadership experience in managing teams and complex processes.


• Strong understanding of ICMPs, reconciliation procedures, and gaming compliance standards.


• Ability to push/pull heavy carts (up to 800 lbs with assistance) and lift 25–50 lbs repeatedly.


• Exceptional attention to detail and ability to identify irregularities promptly.


• Strong organizational and communication skills, with the ability to manage multiple priorities effectively.

SKILLS

• Comprehensive understanding of Colorado ICMPs and gaming compliance standards.


• Exceptional attention to detail and ability to identify irregularities promptly.


• Strong organizational, analytical, and communication skills.


• Ability to work early mornings (starting at 3:00 AM), weekends, and holidays.

EDUCATION AND/OR EXPERIENCE

• Graduation from high school or the equivalent in education or experience.


• Three (3) years working in a gaming industry or one (1) year of related resort experience.


• Minimum of two (2) years of management experience.

LANGUAGE SKILLS

• Demonstrate effective and diplomatic oral and written communication skills using English.

REASONING ABILITY

• Decisions are limited to within the scope of essential duties.

CERTIFICATES, LICENSES, REGISTRATIONS

• Colorado Support Gaming License.

PHYSICAL DEMANDS

• Essential duties involve performing physical exertion such as frequent brisk walking.


• Demonstrate experience working as a member of a team of employees engaged in the performance of a highly routine and very physically demanding work activity preferred but not required.

WORK ENVIRONMENT AND HOURS

• Essential duties involve working in the gaming area. Essential duties involve a flexible work week with additional hours occasionally required.


• The job is onsite and requires regular attendance.

MATERIALS AND EQUIPMENT DIRECTLY USED

Equipment used is as follows:

• Drop carts


• Bill Validator (BV) boxes


• Table game drop boxes


• Slot keys


• Tamper-evident seals


• Seal logs


• Communication devices (radios/headsets)


• Personal protective equipment (PPE)


• Documentation tools (clipboards, log sheets, tablets)


• Cummins Allison currency counters

COMPENSATION

• Salary Range: $60,000–$65,000 annually, based on experience.

Benefits: Health, Dental, Vision