Drop Supervisor

SUMMARY: Granite State Gaming and Hospitality is seeking a Drop Supervisor to join our amazing team.

Drop/Count Team Members are responsible for all aspects of the drop and count process in accordance with New Hampshire Lottery Commission Regulations and all company policies and procedures, including but not limited to drop pick-up and the transferring of the drop to the Count room, as well as performing the main Count.

ESSENTIAL JOB FUNCTIONS/DUTIES:

• Provide exceptional Guest service while maintaining a positive attitude.


• Collect cash boxes in a quick and efficient manner while minimizing interruptions on the gaming floor.


• Conduct the drop set-up, cash box replacement, retrieval, and transportation of the BV carts to the Count room.


• Utilize all drop equipment while taking special care around gaming tables, gaming machines, furniture, doorways, and Guests.


• Unload and reload cash box carts.


• Sort, count, wrap, and record the contents of slot drop boxes according to company standards.


• Count and record the currency, and tickets from the drop boxes and generate appropriate reports.


• Operate a 10-key calculator, currency counter/automatic bill sorter.


• Unload and reload cash box carts.


• Resolve staff issues or conflicts, escalating to management as needed to maintain a positive work environment.


• Ensure compliance with all state gaming regulations, internal controls, and company procedures


• Maintain and reconcile count sheets and documentation; report any variances or irregularities.


• Prepare and submit daily reports and summaries to the Finance and Compliance departments.


• Assist in training new drop team members and ensure ongoing compliance with best practices.


• Conduct audits of drop/count operations as needed.


• Respond promptly to any discrepancies or procedural issues during count.


• Coordinate with Surveillance, Security, Cage, and Accounting departments as needed.


• Assists Cage Manager in maintaining accurate record


• Other duties as assigned.

QUALIFICATIONS:

Minimum Requirements:

• Demonstrate strong listening and communication skills.


• Demonstrate problem-solving and critical thinking.


• Must be able to work independently and maintain a high level of performance.


• Must be able to complete tasks in a timely and efficient manner while maintaining business standards.


• Focus on teamwork and collaboration with others.


• Provide exceptional service to internal and external Guests while leveraging the knowledge of the position and the business.


• Build lasting relationships by demonstrating honesty, integrity, and effective communication.


• Drive to exceed expectations while remaining accountable and fair.


• 2+ years of casino count room or cash handling experience.


• 1+ year of supervisory or team lead experience preferred.


• Strong understanding of gaming regulations and internal control procedures.


• Ability to operate money counting machines and other standard count room equipment.


• Excellent organizational skills, attention to detail, and ability to handle high volumes of cash accurately.


• Must be able to obtain and maintain a valid gaming license.


• Ability to work in a secure, confined environment with flexible hours, including early mornings, weekends, and holidays.


• Familiar with Windows and Microsoft Office Suite.