Drybar Receptionist | Sales Associate / Customer Service Representative

Why You’ll Love Working at Drybar:

• Lucrative commissions – 10% on product sales
• Paid time off – after 6 months for full time employees
• Free Blowouts Sunday- Thursday 
• Bonus incentives - $5–$10 for each membership sold 
• Employee discounts on all retail products
• Flexible scheduling
• Growth opportunities 
• Fun, positive work culture

Drybar is proud to be an equal opportunity employer. We comply with all federal, state, and local laws regarding background checks and employment eligibility.

Key Responsibilities

• Client Experience & Front Desk Operations
• Greet and check in/out clients using Booker
• Manage client profiles and troubleshoot scheduling or POS issues
• Handle payments, tips, and commissions with integrity
• Answer phones and voicemails promptly
• Review client notes to ensure personalized service
• Shop Flow & Team Support
• Pair clients with stylists and manage break schedules when needed
• Support shop management in maintaining smooth daily operations
• Serve complimentary beverages and engage clients to create a bar-like vibe
• Maintain clear communication with team and leadership
• Sales & Product Knowledge
• Recommend and sell products, tools, and memberships
• Restock and maintain retail displays
• Support merchandising and inventory tasks
• Cleanliness & Standards
• Maintain shop cleanliness and complete assigned side work
• Follow all opening, closing, and shift duties
• Training & Culture
• Help onboard and train new Bartenders
• Contribute to a positive, team-first culture
• Attend mandatory meetings and uphold Drybar’s 10 Core Values

What We’re Looking For:

• 1+ years of customer service experience in a fast-paced environment
  (e.g., retail, front desk, hospitality, or salon/spa)
• Experience with point-of-sale (POS) systems preferred
• High school diploma or equivalent
• Ability to multi-task, problem-solve, and maintain composure under pressure
• Must be able to stand/walk for 6–8 hours per shift
• A strong track record of delivering exceptional customer experiences
• Technically savvy and comfortable with front desk operations
• Professional, friendly, and team-oriented demeanor