DSP Management Specialist

Position Overview

The DSP Management Specialist is responsible for managing and maintaining Delivery Service Partner (DSP) information, ensuring compliance, supporting operational processes, and serving as a key liaison between DSPs and internal teams. This role requires strong attention to detail, process management skills, and the ability to handle multiple DSP relationships efficiently.

Key Responsibilities

1. DSP Data Management

• Collect, review, and update DSP partner information, including company credentials, contracts, and account details.
• Build and maintain an accurate, up-to-date DSP database for traceability and operational use.

2. Access & Compliance Management

• Verify and manage DSP system access, account creation, permission changes, and deactivation.
• Ensure DSP compliance with company policies, SLAs, and audit requirements; assist with internal audits and data reviews.

3. Process Support & Coordination

• Support the full lifecycle of DSP management, including onboarding, renewal, performance review, and exit processes, collaborating with Operations, Finance, Legal, and other teams.
• Track DSP KPIs, violations, deposits, and insurance information; maintain records and highlight operational risks.

4. Documentation & Reporting

• Prepare daily, weekly, and monthly DSP reports; document operational and compliance issues.
• Maintain SOPs, training materials, and templates.

5. Communication & Liaison

• Act as a bridge between DSPs and internal teams (Operations, Warehouse, Finance, Product) for inquiries and data exchange.
• Support DSP onboarding during network expansion and new HUB launches, including documentation verification and system access setup.

Qualifications

• Education & Experience:
• Bachelor’s degree preferred; field of study flexible.
• 1-2 years in operations or administrative operations; experience in last-mile delivery, warehouse operations, or DSP management is a plus.
• Skills:
• Proficient in Excel/Google Sheets (handling large datasets, VLOOKUP, Pivot Tables, basic formulas).
• Strong process management, data organization, and cross-department coordination skills.
• Ability to quickly learn system permission logic and account management workflows.
• Language:
• Bilingual in English and Chinese (English for system/email communication; Chinese for internal coordination).
• Personal Attributes:
• Detail-oriented, responsible, patient, and resilient under pressure.
• Strong execution skills with a results-oriented mindset.

Ideal Candidate Persona

• Highly detail-oriented with strong logical thinking; able to identify errors in data, documents, and processes.
• Effective “small administrator” who can break down complex tasks, track progress, and ensure completion.
• Reliable and capable of independently managing multiple DSPs simultaneously, keeping permissions, data, and records organized.
• Understands logistics and last-mile delivery operations, eager to learn systems and processes.
• Communicates effectively and politely with DSPs, warehouse managers, operations leads, finance, and product teams.

• 23-26/hour +Bonus

• 7 PTO days

• 5 Paid Sick Leave Days

• 6 Paid Holidays

• 401K 100% Matching up to 2%

• 50% Medical insurance, 100% Dental and Vision Insurance