Join our team, a 2025 USA Today Top Workplace and 2024 Top Workplace AZ Central Winner!
The NEW Dual brand Home2 Suites and Tru by Hilton Hotel is now hiring a Hotel Guest Service Representative! This property is currently under construction and will be opening late August 2025.
Located near the Coconino National Forest and Lowell Observatory, the 105,000 sq ft Home2 Suites & Tru property features a total of 204 guestrooms, an indoor pool, two outdoor patios, a gaming zone, and a bar in the shared lobby.
Why You’ll Love Working with Us
The Flagstaff Home2 Suites and Tru by Hilton is managed by NCG Hospitality, an award winning family-owned property management company with over 45 years of proven success. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated..
Core Benefits:
- Paid Sick Time
- Paid time off and Personal Days
- Paid volunteer hours → Earn money for community service!
- Flexible schedules
Team Member Travel Perks:
- Worldwide Marriott and/or Hilton hotel stays starting at forty-nine dollars per night
- Rate based on availability and property brand
- Free night stays at NCG Hospitality hotels
Professional Development:
- Dedicated training and development with opportunities for growth
- Educational and professional certification assistance
Health and Wellness:
- Health, Dental and Vision plans
- Virtual telehealth services
- Team Member Assistance Program with mental health resources
- TeleDoc confidential counseling
- Health and fitness monthly reimbursement program
Financial:
- 401(k) retirement plan
- 100% match on the first 3% and 50% match on the next 2% of team member contributions
- Same day pay option
- Health Savings Account
How do I make an impact on my team?
Our high-spirited Dual Housekeeping Manager enjoys overseeing all housekeeping operations of the property in order to ensure that our guests receive clean and comfortable accommodations each and every stay.
- Manage housekeeping, laundry and public area staff and daily operations
- Ensure exceptional cleanliness throughout the entire property
- Ensure compliance of health and safety standards
- Develop a quality team through selection, training, development and coaching techniques and skills
- Create and maintain weekly schedules for staff
- Control all related department costs – payroll and inventories
- Perform all housekeeping related tasks including laundry, housekeeping and public areas as needed
What does success look like in this role?
- Two or more years of housekeeping and management experience
- Motivated to maintain excellent customer service reputation
- Strong oral communication and interpersonal skills
- Strong attention to detail and excellent organizational skills
- Ability to work effectively and efficiently in a fast-paced setting
- Reliability and honesty
- Desire to contribute to a supportive and effective team
Who is NCG Hospitality®?
We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.
As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out our jobs at ncgcareers.com and join our growing team!
NCG Hospitality is an Equal Opportunity Employer.
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