Dual Property Front Office Manager

Dual Property Front Office Manager Job Summary:
Responsible for leading, supporting, and directing all front office operations for two dynamic properties.  Responsible for the proper completion of all front office duties. Direct and coordinate the activities of the front desk, reservations, guest services, and telephone areas to provide efficient and courteous service to each guest. This role helps maximize occupancy and guest room revenue via yield management. Maintain a professional department by ensuring high levels of guest and associate satisfaction. Provide quality service in a clean, organized, and well-maintained front desk/office center. Uphold company standards and mission.

Properties

• Four Points by Sheraton Fargo Medical Center


• Hampton Inn & Suites Fargo Medical Center

Compensation & Benefits:
Salary: Competitive, based on experience
Benefits: Medical, dental, and vision insurance, 401k, paid time off, hotel discounts

Responsibilities:
- Oversee the daily operations of the front desk, including check-in/check-out procedures, room assignments, and guest inquiries
- Train, schedule, and manage a team of front desk agents, ensuring high levels of professionalism and customer service are maintained
- Monitor front desk performance, ensuring all tasks are completed accurately and efficiently
- Collaborate with other hotel departments to ensure smooth operations and seamless guest experiences
- Handle guest complaints and issues in a timely and effective manner, finding appropriate solutions to resolve any problems
- Maintain and update front desk policies and procedures to improve efficiency and guest satisfaction
- Manage budget, monitor expenses, and make adjustments as necessary to control costs
- Participate in the hiring and onboarding of new front desk team members
- Serve as a brand ambassador, upholding the hotel's standards and values at all times

Requirements:
- High school diploma or equivalent; Bachelor's degree in hotel management or related field preferred
- At least 3 years of experience in a front office or guest service managerial role
- Strong leadership and communication skills
- Excellent interpersonal and customer service skills
- Detail-oriented with the ability to multitask in a fast-paced environment
- Proficient in Microsoft Office and hotel management software
- Ability to work flexible hours, including nights, weekends, and holidays

About Us: At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.