Dublin Animal Hospital - Client Service Representative

 Client Service Representative - Reception

• Greet clients entering DAH promptly and professionally.  


• Dress professionally in clean attire.  Personal appearance must be clean, neat and tasteful.  


• Answer phones professionally and promptly.


• Process prescription and food requests in a timely fashion correctly.


• Accurately schedule appointments, surgeries and boarding reservations. 


• Takes initiative to ensure clients are cared for from the time they call DAH until their ready to depart DAH.  


• Offer to assist clients to their vehicles with their pets and/or purchases. 


• Actively seeks ways to engage clients to establish a bond with clients and their pets. 


• Responsible for overseeing opening procedures per DAH protocol. 


• Maintain DAH lobby during open hours.  Make sure the area is neat, clean and the coffee bar is well stocked.


• Responsible for end of night duties per DAH protocol.  Confirm all appointment charts are ready for the next day prior to leaving the building and waiting area clean and tidy. 


• Complete daily department checklists to a high standard for the appropriate shift.


• Enter new clients accurately in Cornerstone.  Obtain as much client and patient information and history as possible.  


• Organize and update client information in Cornerstone’s Patient Record according to DAH protocol.


• Receive and respond or process incoming communications such as email and faxes.


• Admit and discharge all grooming and boarding appointments.  


• Upon check-in obtain feeding and medication schedule for boarding pets.


• Discharge all drop off appointments.  Confirm clients have all necessary communication and medication the doctor has prepared.


• Correctly and efficiently check-out clients.  Verify invoices are correct, present to clients and process payments on account accurately.


• Perform end of day closing procedures in Cornerstone.  Prepare daily settlement of cash, check and credit card transactions.  


• Other duties as time permits based upon supervisor instruction.

Requirements

Knowledge Required

Customer & Personal Service – Knowledge of principles and processes for providing customer & personal services.  This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.

English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.

Skills & Abilities Required

Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking appropriate questions and not interrupting at inappropriate times.

Speaking – Talking to others in a way to professionally convey information.

Time Management – Being able to manage one’s own time and effectively handle multiple interactions at once by prioritizing appropriately.

Service Orientation – Always actively looking for ways to help people.  If you are not servicing a client or a patient help someone who is.  

Writing & Typing – Either by writing or typing convey/document information regarding the client or patient status to ensure correctness of the medical record.