Duke Recreation Facilities Assistant

Duke Recreation & Physical Education

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Position Summary

The Recreation Facilities Assistant serves as a key operational leader within Brodie Recreation Center, supporting daily facility operations, aiding and supporting student staff, and ensuring a safe, clean, and welcoming environment. This role combines frontline leadership support, administrative coordination, and staff development. Reports to: Assistant Director of Recreation Facilities

Preferred Qualifications

• Minimum of two years of relevant experience (recreation, facilities, or service environment preferred).

• Strong communication, leadership, and customer service skills

• Ability to manage multiple priorities in a fast-paced environment

• Maintains a flexible schedule with availability across mornings, afternoons, evenings, and weekends, including holidays, academic break periods, and inclement weather days when the university remains operational.•

Core Responsibilities

Leadership & Staff Management

• Assist, guide, mentor, and support student and part-time facilities staff

• Assist with interviewing, hiring, onboarding, and training of new staff

• Support staff scheduling, utilizing scheduling software, to ensure appropriate facility coverage

• Provide feedback, accountability, and performance support for part-time staff

Operations & Facility Oversight

• Assist in the oversight of daily facility operations

• Ensure cleanliness, safety, and functionality of all spaces through collaboration with Housekeeping and Facility Management Department

• Maintain inventory and coordinate repairs for cardio, strength and check out front desk equipment

• Oversee operational documents, forms, and tracking systems (e.g., staff cleaning logs and facility cleaning forms) and develop and implement cleaning assignments and procedures for facility spaces, including cardio and strength equipment, using tools such as Google Forms, Microsoft Lists, and Canvas.

Programs & Events

• Support execution of special events and facility reservations

• Coordinate setup and breakdown for programs and events

Risk Management & Safety

• Respond to facility emergencies and implement Emergency Action Plans

• Serve on the severe weather response team

• Enforce all safety protocols and facility policies

Department Engagement

• Model and promote Duke Rec & PE department mission, vision, and values

• Attend staff meetings, training, and professional development as requested

• Support Duke Rec & PE departmental initiatives and team collaboration

Expectations

• Demonstrate professionalism, leadership, and accountability

• Maintain a safe, clean, and inclusive environment

• Complete all assigned duties and shifts reliably

• Maintain CPR/AED/First Aid certification

• Submit timecards accurately and on time

Schedule & Compensation

• Must be able to work 29.9 hours per week

• Flexible availability required, including early mornings, evenings, and weekends

• Facility hours: Brodie operates 7:00 AM – 11:00 PM (Monday–Friday) and 9:00 AM – 10:00 PM (Saturday–Sunday) during the fall and spring academic semesters, with reduced hours during academic breaks

• Pay: $20.00 per hour

• Benefits: Vacation/sick accrual, optional health benefits, free recreation membership

Be Bold.

Position Descriptions:

The Facility Operations Assistant serves as a versatile support role that enhances the daily operations of Duke Recreation & Physical Education facilities. This position is responsible for maintaining a strong understanding of all frontline roles—including Guest Services and Facility Monitor—and stepping in as needed to ensure seamless coverage, consistent policy enforcement, and high-quality member experiences. This role supports staff, reinforces operational standards, and helps maintain a safe, clean, and welcoming environment across all spaces.

Operations & Coverage

• Provide coverage across frontline roles during call-outs, breaks, and peak times

• Support daily operations and ensure consistent policy enforcement

Facility Oversight

• Conduct walkthroughs to maintain cleanliness, safety, and functionality

• Monitor equipment and facility conditions; report and escalate issues as needed

Customer Service

• Deliver excellent customer service and assist members with questions, equipment use, and concerns

Staff Support 

• Support and guide student staff; assist with break coverage and peak-time operations

• Communicate facility needs, incidents, and concerns with supervisors

Administrative Support • Utilize systems (Fusion, MyRec) and assist with reports, logs, and lost & found tracking

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Minimum Qualifications

Education

Work requires the ability to provide recreational assistance generally equivalent to a partial high school education.

Experience

None required. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Degrees, Licensures, Certifications

None required. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE