Durable Medical Equipment Specialist

The Durable Medical Equipment (DME) Specialist assists DME Manager in the daily operations of the DME department. This will include following daily DME schedules as outlined by the DME Principal Manager. The schedules include delivery of supplies to meet the participant’s personal and medical care needs, preventative maintenance, cleaning and repair of DME. The DME Specialist assists with the DME inventory as needed. Promotes optimum health and maximizes independence by assisting in the provision of a comprehensive plan of care that meets the needs of the frail elderly adult. Exercises judgment based on acquired knowledge of company policy and procedures when performing DME departmental tasks. Participates fully in the Loretto State-of-the-Heart Customer Service Program of courtesy, caring, confidentiality and commitment.

Job duties specific to this position:

• Follows the daily DME schedule as outlined by the DME Manager.
• Responsible for delivery and setup of all DME to participants’ homes as approved by the PACE multidisciplinary team.
• Responsible for keeping the centralized DME warehouse area, Sally Coyne DME location and DME vans clean and organized.
• Responsible for labeling all durable medical equipment and inventorying all new DME as needed.
• Cleans, repairs and performs preventative maintenance of all DME per PACE policy and guidelines, including donated items.
• Assists DME Manager with purchasing as needed.
• Completes documentation of DME deliveries, repairs and preventative maintenance per DME guidelines.
• Ensures that documentation of delivery is completed and that participants and/or their surrogates understand and have signed the appropriate form to acknowledge understanding that the equipment is the property of PACE and is provided for their use as long as the multidisciplinary team deems it is medically necessary.
• Responsible for retrieving DME from a participant (located in the home or elsewhere) following discharge from the program or if the team deems the equipment is no longer necessary.
• Responsible for explaining PACE CNY’s grievance and appeals process to participants.
• Repairs any broken DME, order parts if needed or coordinate repairs with outside vendors if deemed necessary.
• Coordinates supplemental oxygen deliveries to participant’s home to ensure adequate supply of supplemental oxygen to meet the needs of the participant per MD order.
• Documents and completes regular preventative maintenance checks on oxygen concentrators, whether in participant’s home or at PACE site as per policy. Assists DME Manager with the necessary repair of oxygen concentrators, regulators, or conservers with a licensed/trained medical supply company.
• Assists with all DME responsibilities in the absence of DME Manager including scheduling and inventory.
• Demonstrates adherence to all compliance policies and procedures. Is responsible for promoting and fostering compliance in the workplace.
• Ensures the highest quality of care by performing responsibilities according to the highest professional standards.
• Demonstrates knowledge of PACE/D&TC Emergency Preparedness Plan and can verbalize their role during an event.

Job expectations for all Loretto employees:

• Promotes and role-models the mission, values, vision and strategic goals of Loretto in all interactions with staff, peers, residents, family members, vendors and visitors. Treats people with dignity, professionalism and kindness.
• Demonstrates excellent internal and external customer service skills such as friendly greeting, making eye contact, listening attentively, responding in a timely manner, showing respect and empathy and acting as a role model for staff and peers.
• Demonstrates excellent work attendance, reliability and work ethics.
• Attends and actively participates in required meetings and training sessions.
• Complies with established policies, procedures, and codes of conduct at all times.
• Adheres to all health and safety requirements, regulations, policies and procedures.
• Practices and teaches safety awareness. Identifies and reports or corrects any possible safety or environmental issues.
• Understands all HIPAA and other compliance & regulatory requirements associated with their role, including completion of required internal or external training/certifications.
• Performs a variety of related duties as assigned.

• High school diploma or GED required.
• One year of experience with DME and/or central supply or equivalent preferred.
• Current and valid New York State driver’s license.
• Access to reliable transportation.
• Excellent communication, organizational, interpersonal and computer skills.
• Ability to lift, bend, reach, push, pull and move a minimum of 50 lbs.
• Ability to assist in moving participant as needed.
• Ability to work in possible undesirable conditions at Day Center and/or participant’s homes, i.e. exposure to odor, fumes, infections, dust, dirt, etc.
• Proficient in MS Office programs and able to learn new software rapidly.

An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.

Physical Requirements

Walking 40.00%

Standing 20.00%

Sitting 20.00%

Lifting 20.00% 50lbs

• Pay Range is $22.05 - $25.34/hour, based on experience.
• Excellent medical, dental, prescription and vision insurance
• Disability coverage
• Tuition Reimbursement Program
• 401(k) Retirement/Pension Plans
• Discounted Gym Membership
• Free Loretto Health Clinic Visits
• Generous Paid Time-Off Accrual
• Fun events for employees
• Convenient locations with free parking
• Employee Coaches - to help you achieve life goals
• Diaper Assistance Program
• Opportunity for career growth and movement within 19 sites!