Dutch Speaking Customer Service Agent In Sofia - Fully Paid Relocation Package

Mercier Consultancy MD is excited to present an opportunity for a Dutch Speaking Customer Service Agent to join a leading team in Sofia. This position comes with a fully paid relocation package, making it a perfect opportunity for those looking to embark on a new adventure in Bulgaria while delivering high-quality service to Dutch-speaking customers.

Responsibilities

• Provide exceptional support to Dutch-speaking customers via phone, email, and chat, addressing inquiries and offering solutions.
• Assist with product information, order management, and account-related questions to enhance the customer experience.
• Troubleshoot issues and resolve complaints with a focus on customer satisfaction.
• Document customer interactions accurately in the CRM system for follow-up and quality assurance.
• Collaborate with other departments to ensure comprehensive customer support and service improvements.
• Stay updated on product developments and promotions to provide accurate information.

• Fluency in Dutch (both written and spoken); English proficiency is preferred.
• Experience in customer service, ideally in a fast-paced environment.
• Strong communication skills and a customer-oriented attitude.
• Ability to handle complaints and provide solutions effectively.
• Proficient in CRM systems and general computer software.
• Adaptable and willing to work in a multicultural team setting.
• Willingness to relocate to Sofia, Bulgaria, with a fully paid relocation package.

• Competitive Salary
• Monthly Performance Bonus
• Monthly Accommodation Allowance
• Fully Paid Relocation Package
• Fully Paid Training
• Private Gym
• And Much More....