Dutch Speaking Customer Service for Biotechnology industry

Mercier Consultancy MD is excited to announce an opening for Dutch Speaking Customer Service Representatives in the biotechnology industry. This role presents an amazing opportunity for individuals passionate about science and customer service. You will engage with clients and support their inquiries regarding our biotechnology products and services, ensuring they receive the information and assistance they need in Dutch.

Key Responsibilities

• Respond to customer inquiries about biotechnology products, services, and applications via phone, email, and live chat in Dutch.
• Provide guidance on product usage, benefits, and compliance with industry regulations.
• Assist customers with troubleshooting and problem-solving regarding product-related issues.
• Maintain accurate records of customer interactions and ensure follow-up communications.
• Collaborate with sales and technical teams to deliver comprehensive support to customers.
• Stay informed of advancements in the biotechnology sector to provide clients with up-to-date information.

• Fluency in Dutch (oral and written) is essential; English proficiency is a plus.
• Previous experience in customer service, ideally within the biotechnology or life sciences industry.
• Strong communication and interpersonal skills, with an emphasis on empathy and understanding.
• Ability to explain scientific concepts clearly to a non-technical audience.
• Excellent problem-solving skills and a proactive customer service orientation.
• Proficient in using CRM systems and other customer service technologies.
• Willingness to work flexible hours, including some evenings or weekends if required.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...