Dutch Speaking Customer Service for Construction industry

Mercier Consultancy MD is excited to offer an opportunity for Dutch Speaking Customer Service Representatives in the construction industry. This role is ideal for individuals who are passionate about providing exceptional customer support while engaged in the dynamic environment of construction services. In this position, you will assist clients with their inquiries, ensuring smooth communication and outstanding service.

Key Responsibilities

• Manage inquiries related to construction projects, services, and products via phone, email, and live chat in Dutch.
• Provide clients with accurate information about project timelines, costs, and service offerings.
• Coordinate with project managers and construction teams to resolve customer concerns.
• Document all customer interactions thoroughly to ensure proper follow-up and record-keeping.
• Assist in troubleshooting and addressing any issues that may arise during construction projects.
• Stay updated on industry trends and best practices to provide informed guidance to clients.

• Fluency in Dutch (both written and spoken) is essential; knowledge of English is an asset.
• Prior experience in customer service, preferably within the construction or related industries.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Ability to manage multiple inquiries efficiently and prioritize tasks effectively.
• Problem-solving skills and the capability to handle customer issues with professionalism.
• Familiarity with construction processes and terminology is a plus.
• Willingness to work flexible hours, including weekends and holidays as required.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...