Dutch Speaking Customer Support Consultant

Visma provides software solutions that cover HRM, Payroll and Real Estate with a diverse customer portfolio. Visma Labs is a team of more than 260 talented professionals in Latvia. We develop, test and support business systems, as part of an international organization.

Team: Visma Talent Solutions

We are a SaaS-company offering all the vital knowledge and tools to help our customers deliver a great employee journey – attract, hire and develop their talents – with super accessible support. We have 100 colleagues in 6 countries: Sweden, Norway, Latvia, Lithuania, UK and the Netherlands, all aiming to create the world’s best workplaces. Our website: www.vismatalentsolutions.com

Key responsibilities:

Visma is looking for a dedicated Support Consultant to assist our customers with our advanced recruitment solution, primarily serving the Dutch market. This role is ideal for those who enjoy problem-solving and delivering outstanding customer experiences.

• Handle incoming inquiries efficiently from business units, customers, and end users
  
  


• Identify and assess customers' needs to ensure their satisfaction
  
  


• Stay updated with relevant knowledge and skills essential for the role
  
  


• Provide technical troubleshooting and problem-solving for customer incidents
  
  


• Accurately register, prioritize, and classify support cases
  
  


• Keep customers informed about the progress of their cases
  
  


• Continuously document new features for our help center and AI chatbot
  
  

Job requirements:

You thrive in customer-facing roles, love advising, and excel in customer support. Building trust and nurturing great relationships with clients is second nature to you. You are a team player with strong communication and interpersonal skills. Ideally, you possess:

• Strong language skills in Dutch and English, both verbal and written - job duties include cooperation with people from other countries
  
  


• Excellent communication and interpersonal skills to build strong relationships with customers and teammates
  
  


• A commitment to professional development and a willingness to acquire new skills
  
  

We are offering:

• A company with strong values and vision to create a better world. Leaders who balance a steady business focus and genuine concern for people


• Modern, spacious A-class office in the center of Riga


• Remote work option


• Motivating salary from 1800 to 2200 EUR Gross/Month


• Year-end bonus


• Friendly, multicultural and cooperation-oriented team


• Talented and engaged colleagues in an international environment


• Health insurance


• Covered mobile phone bills


• Professional growth and internal development hubs


• Shortened working hours on Fridays


• Sports Community


• Social events (monthly brunches, team building, parties, etc.)


• Company holiday apartments in Spain and France, fruits, and snacks in the office

At Visma Labs we have a friendly and supportive company culture and we will do our best to make you feel welcome.