Duty Controller

Second-61: Our foundation is built upon the heart of patriotism; grounded in protecting that which matters most as Vigilant Defenders. We look forward to meeting you and sharing our mission to love and honor each other, our community, our country, and our customers, through superb services as their front-line Vigilant Defenders.

Position Overview: We’re hiring a Duty Controller to work at Scott Air Force Base located near O’Fallon, IL. In this role, you will provide technical support for hardware, systems, sub-systems and/or applications for the client as the primary service technician. You will develop strategies to foster teamwork, promote excellence, and exude integrity as a leader on our team.

Location and Hours:

• On-site at Scott Air Force Base, near O'Fallon, IL
• Usual business hours M-F, however, employee may be required to provide after-hours and weekend support during planned or emergency events.

Position Responsibilities:

• Coordinate and monitor servers, cloud services, and other systems to ensure essential services are highly available and secure.
• Create, disseminate, catalog, and store critical reports and sensitive records.
• Apply extensive training to meet the time-sensitive needs of key clients in global operations.
• Assist in establishing a secure server location for the additional processing and distribution of key project data.
• Analyze network and system issues to meet client SLA requirements.
• Update client network architecture, install VOIP phones, and change ISPs.
• Diagnose and resolve any network issues in accordance with client SLAs.
• Analyze and proactively recommend necessary updates or changes to client networking infrastructure.
• Utilize advanced tools to monitor global networks to ensure system availability and security.
• Collaborated with team members to effectively evaluate and interpret key information, identifying organizational needs and proper courses of action.
• Update and create documentation on client networks, configurations, and best solutions for common issues.
• Provide high-level subject matter proficiency for work described in the task.
• Provide advanced technical knowledge and analysis of highly specialized applications and operational environment, high-level functional systems analysis, design, integration, documentation, training, and implementation advice on complex problems that require doctorate level knowledge of the subject matter for effective implementation.
• Provides status reporting to management and customer.

Required Certifications and Education:

• One of these IAT Level II certifications: Security+, CECCNA-Security, CySA+ **, GICSP, GSEC, CND, SSCP
• A Computing Environment (CE) certification or certificate for the technical area of responsibility in either Network support/defense (e.g., Splunk, Cisco, McAfee, etc.) OR (e.g., Microsoft, Linux, Solaris, etc.)
• Help Desk Institute Customer Service Representative Certification - or willing to obtain
• Exceptional expertise and experience in the technical field. Must have Subject Matter Expert knowledge and expertise, recognized as an industry leader.

Security Qualifications:

• Position is only open to US Citizens
• Active DoD Secret Security Clearance

Required Experience:

• Must be able to work independently and as part of a team.
• Must be available to participate in on-call work on a reoccurring basis.
• Solid troubleshooting skills and demonstrated ability of end-to-end problem management and ownership.
• Excellent written and oral communication skills.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.