Duty Manager, Passenger Service

 Duties and Responsibilities:

• Prepare customer airline reports in line with their requirements;


• Build strong relationship with all customer airlines and deliver a customer focused operation;


• Ensure adherence to all regulatory requirements for all relevant authorities;


• Ensure that airline customer standards are maintained and raised by continuous improvement;


• Encourage, manage and develop Menzies Aviation staff in all aspects of the business;


• Control resource and cost allocation within budgetary restraints;


• Conduct performance evaluations;


• Obtain GSC certification

Required Skills:

• Previous management experience and a demonstrable track record of passenger services success;


• Excellent communication skills;


• Ability to build an excellent working relationship with staff, airline customers, airport authorities and suppliers;


• Possess 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures;


• Organizing and planning skills, with the ability and initiative to react effectively and quickly to unexpected circumstances;


• Must be able to lift at least 70 pounds on a continuous basis.


• Must pass an FBI background check and obtain a custom seal;


• Must pass driver’s test with the Department of Airports and obtain a driver’s license to drive on Airport Operational Area (AOA);


• Must pass a pre employment drug test;