DWU - GIS-F - Support Specialist HVAC - 3rd Shift

Job Summary:

Services, supports, and maintains HVAC equipment within the determined geographical location.

Key Responsibilities:

In this role, you will make an impact in the following ways:

• Maintains safe work habits and actions in all aspects of the daily task; evaluates reactive work for safety issues, plans projects so that safety is key, and reviews preventative work for any unforeseen items that may present safety hurdles. 
• Maintains, installs, and operates all equipment and systems related to all building energy systems including boilers, chillers, compressors, cooling towers, and building creature comfort. 
• Utilizes software to track, assign, and prioritize reactive, planned, preventative, and predictive maintenance work and building management system. 
• Reads and interprets mechanical, electrical, and pneumatic sketches, drawings, schematics, and blueprints. 
• Repairs or replaces defective equipment, components, or wiring; reassembles and tests equipment following repairs. 
• Tests electrical circuits and components for continuity using electrical test equipment. 
• Inspects and tests systems to verify system compliance with plans and specifications and to detect and locate malfunctions.
• Discusses heating/cooling system malfunctions with users to isolate problems or to verify that malfunctions have been corrected. 
• Records and reports all faults, deficiencies, and other unusual occurrences; records time and material expended on work orders. 
• Orders supplies from various vendors and assists in managing spare parts inventories. 
• Works cross-functionally to make repairs within one’s capability. 
• Performs work in a wide variety of conditions, such as extreme heat, cold, and moisture. 
• Maintains housekeeping and safety in work areas.
• Participates in training and personal development; assists in training department personnel and apprentices. 
• Communicates within the assigned team and with all support teams. 
• Understands and applies appropriate company and department rules and guidelines to work. 
• Knows and complies with departmental, site, and company safety policies and procedures including the proper wear and use of require personal protective equipment. 
• Participates in improvement projects; uses common problem solving techniques while working alone or in teams. 
• Remains flexible and performs other miscellaneous duties, as required, to get the job done. 
• Completes work with minimal supervision. 
• Rotates job routine as needed.

Competencies: 

To be successful in this role you will need the following: 

· Take initiative and act with urgency when addressing facility issues, operational challenges, and improvement opportunities. 

· Demonstrate high energy and resilience when managing competing priorities, emergencies, and complex projects. 

· Build strong partnerships with occupants, contractors, vendors, leadership, and cross-functional teams to achieve shared goals. 

· Collaborate effectively across departments to support safe, efficient, and reliable facility operations. 

· Communicate clearly and proactively with different audiences, ensuring stakeholders understand risks, priorities, expectations, and outcomes.

· Provide timely updates on maintenance activities, operational issues, and emergency preparedness efforts. 

· Maintain a customer-focused mindset by delivering high-quality occupant services and responding quickly to customer needs. 

· Build strong customer relationships that foster trust, satisfaction, and confidence in facility services. 

· Make sound, data-driven decisions that balance safety, cost, risk, and operational requirements. 

· Prioritize work effectively to keep operations moving forward while minimizing disruptions. 

· Continuously develop your skills and knowledge through training, certifications, mentoring, and hands-on experience. 

· Seek feedback and learning opportunities that enhance both technical expertise and leadership capability. 

· Lead emergency preparedness activities by identifying site risks and maintaining effective response and recovery plans. 

· Ensure emergency systems are maintained and tested, including fire protection, flood protection, and other critical safety systems. 

· Promptly identify and report system impairments to reduce risk and maintain compliance. 

· Assess facility conditions regularly, including building systems, structures, grounds, interiors, and exteriors. 

· Drive preventative and predictive maintenance programs using asset criticality, risk analysis, and maintenance planning tools. 

· Monitor equipment performance and reliability to reduce unplanned downtime and extend asset life. 

· Manage facility operations effectively, including security, safety, janitorial services, parking, food services, concierge support, and helpdesk functions. 

· Oversee contractors and service providers to ensure quality, safety, compliance, and performance expectations are met. 

· Manage operational requirements such as temperature control, lighting, water treatment, equipment replacement, and overall facility efficiency. 

· Develop strong electrical systems expertise, including troubleshooting, repairing, and maintaining distribution systems, breaker panels, motors, buss bars, and related equipment. 

· Apply HVAC and mechanical systems knowledge to troubleshoot and maintain boilers, chillers, cooling towers, ventilation systems, air compressors, and heating and cooling equipment. 

· Use root cause analysis and problem-solving skills to resolve technical issues and prevent recurring failures. 

· Recognize and value diverse perspectives, backgrounds, and experiences when working with teams and stakeholders. 

· Foster an inclusive environment where different ideas and viewpoints contribute to better decisions and stronger business outcomes

Education, Licenses, Certifications: 
High school diploma, GED, or equivalent AND 

Associate’s degree with two-four years of relevant experience OR 

Trade certificate with six years of relevant experience OR 

Eight years of relevant experience OR 

Department of Labor certification. 

Must pass all related testing.

Experience: 
Associate’s degree with two-four years of relevant experience OR Trade certificate with six years of relevant experience OR Eight years of relevant experience OR Department of Labor certification.

Description of Activities

Typical Duties

• Boilers, Chillers and Air Compressors
• Pumps
• Roof Top Air Handling Units
• Use of typical power hand tools and laptops

Specific Duties

• Preventative Maintenance
• Building Checks
• Reactive Maintenance/Project Work

Work Reporting

• FM360
  • Work order tracking and preventative maintenance management

Expectations

Personable

• Customer interaction
• Supportive of group goals
• Self Motivated/Self Managed
• Scheduling oversight
• Industrial background
• Equipment understanding

Self-Motivated

Knowledgeable