Dyersville, IA - Desktop Support Technician II

We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor.

Desktop Support Technician will be responsible for:

• Deskside support for end user devices (PCs, Laptops, Printers, Mobile devices, etc.)
• Providing hands and feet support for OT Devices/ production devices/sites as requested.
• Checking / Validation conference & meeting rooms
• Providing hands & feet support for any issues as requested by support teams Vendor
• Coordination at different sites for activities like replacement of devices, cables, NW equipment, etc

REQUIREMENTS:

The ideal IT Site Support Specialist will have demonstrated prior IT experience preferable within the professional services industry, excellent communications skills and an aptitude for problem solving. We are looking for someone with:

• Ability to prioritize issues on a case-by-case basis
• Excellent customer service skills
• Experience working in an ITIL based Service Desk
• Extensive knowledge and experience with Windows based technologies
• Hardware platforms including HP laptops & Cisco phones.
• Microsoft technologies such as Active Directory, SCCM/intune and M365
• Outstanding troubleshooting skills in WAN/LAN/Desktop situations
• Excellent written and verbal communication skills that help represent diverse communities.