Dynamics 365 Admin

Essential Duties:

System Administration

· Configure and customize D365 applications to meet business requirements.

· Manage user accounts, security roles, and permissions within the D365 environment – including provisioning.

· Perform regular system updates, patches, and upgrades to ensure optimal performance and security.

· Assist with deployments across environments.

· Coordinate & Perform data refreshes.

· Monitor system health and performance, identifying and addressing any issues or bottlenecks.

· Assist with maintaining & fixing workflows.

· Write and maintain documentation for customizations, configurations, and workflows.

· Help Develop Robust QA & Regression Testing suites.

User Support & Training

· Provide technical support to D365 users, troubleshooting issues and resolving problems in a timely manner.

· Develop and deliver training materials (as needed) and sessions to educate users on D365 functionality and best practices – especially new features in upgrades.

· Act as a point of contact for user inquiries and escalations, maintaining a high level of customer satisfaction.

Data Management

· Oversee data integrations, assist with integration error monitoring (i.e. bad mapping/bad data), and fix.

· Ensure data integrity and accuracy by implementing data quality controls and validation rules.

· Collaborate with stakeholders to define data governance policies and procedures.

· Perform data loads as needed.

Continuous Improvement

· Stay informed about new features, updates, and best practices related to D365.

· Proactively identify opportunities to optimize and enhance the D365 environment to better support business processes and objectives.

· Participate in ongoing process improvement initiatives to streamline workflows and increase efficiency.

Education/Experience:

· Bachelor’s degree in Computer Science, Information Technology, Accounting or related field.

· Proven experience as a system administrator or similar role, with specific experience administering D365.

· In-depth knowledge of D365 Finance and Operations

· Knowledge in Dynamics CRM (CE) is a plus

· Strong understanding of database management principles and SQL Server.

· Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

· Strong problem-solving skills and attention to detail.

Certificates/Licenses:

· Microsoft certifications in Dynamics 365 or related technologies (e.g., MCSA: Microsoft Dynamics 365, MCSE: Business Applications) are a plus.

Job Knowledge, Skill, and Ability Preferences

· Must be a self-starter with the ability to take initiative and drive positive changes.

· Ability to study, analyses and interpret complex information in order to improve practices or develop new approaches.

· Must be a problem solver and critical thinker that can challenge preconceived notions, observe, research and interpret data and process results to drive process improvement and innovation.

· Proven track record of successful involvement in Dynamics 365 accounting software improvements and implementations.

· Experience and maturity in handling confidential and sensitive data and information.

· In-depth understanding of accounting systems, business processes, industry standards & internal controls

· Strong organizational skills, including the ability to handle multiple projects simultaneously in a fast-paced environment.

· Must be able to distill complex concepts and communicate effectively to both executive sponsors and end users, and technical and non-technical team members and customers.

· Familiarity with Microsoft Power Platform

· Proficiency with Excel and data analytics in general.