Eagle Logistics Systems: NVOCC Import & Export Specialist

About AJC Logistics:

AJC Logistics LLC is a diversified logistics service provider specialized in Truck Brokerage, Ocean & Air Freight Management Services, Third Party Logistics, International Freight Forwarding and Customs House Brokerage for importers and exporters in the United States including Puerto Rico and the Caribbean. Our core competency is to manage the transport of merchandise, domestically and internationally, with superior customer service supported by integrated management systems. AJC takes a customer centric approach, recognizing that each client's requirements are unique. To learn more about AJC Logistics, visit our website at http://www.ajclogistics.com

Position Summary:

We are seeking a highly motivated Import & Export Specialist to join our NVOCC team! The Import & Export Specialist will be responsible for providing the highest level of service and creative solutions to our customers while effectively quoting and coordinating import and export shipments with a focus on refrigerated shipments.  The ideal candidate should have a working knowledge of import & export documentation,  domestic & international freight forwarding experience, refrigerated shipping requirements and should be service oriented, proactive, adaptable, and a creative problem solver. 

Scope of Responsibility:

• Manage domestic and international import & export shipments for key customers.


• Book shipments with steamship lines and/or truckers.


• Coordinate with loading facilities, truckers, ocean carriers, and other vendors in the US and internationally.


• Prepare required documentation for each shipment.


• Track and trace cargo.


• Update all systems with shipping and customer information.


• Provide constant communication and updates to customers.


• Manage all pricing for key customer accounts to ensure that correct information is in the system for billing.


• Send invoices to customer to ensure timely payment.


• Provide support to sales through research and customer support.


• Assist with obtaining ocean and drayage rates from vendors.


• Other related tasks as assigned.

Essential Skills

• Ability to multi-task.


• Strong interpersonal skills, ability to communicate and interact with all levels of management, clients, and vendors.


• The ability to work in a team-oriented, and fast-paced environment.


• Requires attention to detail, excellent problem solving, conflict resolution, and organizational skills.


• High level of energy, lots of enthusiasm, and a strong sense of urgency.


• Cold chain operational knowledge preferred.


• Knowledge of USDA/FDA regulations preferred.

Education and Experience

• Bachelor’s Degree or related experience.


• At least 1 to 2 years of ocean import and export experience with an NVOCC or freight forwarder is preferred.


• 1 to 2 years experience in customer service related roles.


• Experience with working with ocean carriers preferred


• Intermediate to advanced knowledge of Microsoft office (Word, Excel, Outlook, PowerPoint).


• Experience in Descartes management systems a plus.


• Knowledge of refrigerated shipping operations is preferred.


• Knowledge of incoterms.

Language Requirements:

• Candidates must be able to speak, read, and write English fluently. Proficiency in Spanish or another second language is preferred.