EAP Counselor Hybrid in Buffalo New York

CNSI, Kepro, and Espyr are now Acentra Health! Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes, making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra seeks an Employee Assistance Program (EAP) Counselor to join our growing team.

Job Summary:

This is an on-site role. The licensed clinician will be required to work onsite four days a week with one day of remote work. As an on-site licensed clinician, you will provide a full range of Employee Assistance Program (EAP) services for employees, managers, and the employer organization for a large government agency. 

Job Responsibilities: 

• Consistently provide exceptional and proactive services as a licensed clinician, ensuring smooth integration with Acentra Health operations and accounts. 

• Provide direct counseling, critical incident response services, training or psychoeducational presentations, and outreach services that create awareness of EAP services. 
• Make referrals to treatment services where appropriate, ensuring a satisfactory client experience transitioning from EAP services to treatment services. 
• Refer to community resources to support clients’ well-being and mental health. 
• Comply with all Clinical and Professional protocols, processes, and Acentra Health policies. 
• Understand the scope of EAP services and, as needed, communicate that scope to external parties, including clients, managers, and other support staff. 
• Consult with Acentra Health supervisors concerning clinical case staffing and high-risk cases. 
• Maintain and manage a caseload of direct service counseling clients, maintaining case records in accordance with Acentra Health policies and practices. 
• Create and manage productive and positive working relationships with local points of contact. 
• Display excellent teamwork, communication, and collaboration with the account manager and other Acentra Health staff. 
• Work in collaboration with other internal and external stakeholders, always displaying professionalism. 
• Using a consultative approach, establish effective relationships with our clients and proactively collaborate on opportunities for product enhancement and optimization services to meet the client’s specific needs. 
• Exhibit excellent interpersonal and problem-solving skills to retain and service our clients and the organization. 
• Maintains the security of areas, materials, and private information. This includes physical and virtual storage and filing. 
• Maintain a professional demeanor with customers and co-workers to represent Acentra Health’s values and standards. 
• Perform daily duties and undertake and complete related projects in the area of expertise with minimal supervision. 
• Additional related projects/tasks/duties as assigned by the position’s manager. 

Required Qualifications/Experience:

• An active, unrestricted Independent New York License in the behavioral healthcare field (i.e., LCSW, LPC, LMFT). 

• Masters or Doctoral degree in Social Work, Counseling, Marriage and Family Therapy, or a related field. 
• Two or more years of professional experience in the EAP/mental health/substance abuse/behavioral health field. 
• Ability to pass a federal security clearance for a non-sensitive/high-risk public trust position. 
• Includes fingerprinting and a background investigation that covers a seven-year investigative scope. 

Preferred Qualifications/Experience:

• Cultural competency in working with law enforcement clients.

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement, you need to achieve the finest work of your career.

Thank You!

We know your time is valuable, and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may interest you. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra.com/careers/

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable Federal, State, or Local law.

Benefits are a key component of your rewards package. Our benefits are designed to provide additional protection, security, and support for your career and life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.  

Compensation

The pay range for this position is $72,720 - $98,000 annually.

“Based on our compensation philosophy, an applicant’s placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”