EAP Supervisor

Position Summary

The EAP Supervisor is a licensed behavioral health professional responsible for supporting the Program Manager in overseeing day-to-day clinical operations of the Employee Assistance Program (EAP). This role includes supervising staff, delivering direct client services, supporting crisis response efforts, and ensuring high-quality care. The Supervisor also contributes to program development, quality assurance, and training initiatives while maintaining a clinical caseload.

Minimum Qualifications

• LMSW or LMHC with at least 2 years post-master’s clinical experience


• Experience in individual, couples, and family counseling


• Skilled in drug/alcohol assessment, crisis intervention, and diagnostic evaluation


• Familiarity with community resources and support services


• Experience in critical incident response


• Valid NYS driver’s license and ability to meet agency vehicle policy requirement

Preferred Qualifications

• LCSW or LMHC


• Prior EAP experience


• Solution-Focused treatment training


• Experience developing and delivering workplace wellness seminars

Competitive Salary of $68,000 - $72,000 based on experience

Core Responsibilities

• Supervise clinical staff and students, including onboarding and ongoing support


• Provide short-term, solution-focused counseling and referrals for EAP clients


• Conduct risk assessments and crisis interventions


• Offer consultation to HR, supervisors, and union reps on employee concerns


• Deliver on-site support during critical incidents


• Oversee clinical documentation, quality assurance, and timely follow-up


• Support program technology enhancements, including tele-mental health services


• Participate in on-call emergency response rotation


• Ensure compliance with clinical protocols and confidentiality standards


• Supporting data collection for program compliance needs

Program Support & Engagement

• Represent EAP at orientations, trainings, and benefit fairs


• Contribute to improving service delivery and workflow efficiency


• Maintain collaborative, trauma-informed practices across all service points


• Promote cultural competence and inclusion in all interactions

Administrative & Technical Competencies

• Proficient with Microsoft Office Suite and standard communication tools


• Demonstrates strong communication, organizational, and interpersonal skills


• Maintains accurate and timely documentation in line with agency policies

Cultural Competency: 

• Demonstrate sensitivity and fair treatment toward individuals from diverse cultural backgrounds.


• Actively engage in learning and applying diversity-related skills in operations.

Essential Physical Requirements:

• Ability to move around the office and access multi-level buildings.


• Ability to lift and carry items up to 10 lbs.


• Frequent communication via phone and email.

Essential Mental Requirements:

• Strong problem-solving and decision-making abilities.


• Ability to perform under pressure and meet deadlines.


• Ability to motivate and inspire others to achieve program goals.

Environmental/Working Conditions:

• Work in an office environment with a smoke-free policy and multi-level buildings.

Equal Opportunity Employment:

Child and Family Services provides equal employment opportunities to all employees and applicants, without discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, familial status, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, promotion, and training.